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g-10q_20200331.htm

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

Form 10-Q

(Mark One)

☒	Quarterly Report Pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934

For the Quarterly Period ended March 31, 2020

☐	Transition Report Pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934

For the Transition Period from to

Commission file number: 001-33626

GENPACT LIMITED

(Exact name of registrant as specified in its charter)

Bermuda

98-0533350

(State or other jurisdiction of

incorporation or organization)

(I.R.S. Employer

Identification No.)

Victoria Place, 5th Floor

31 Victoria Street

Hamilton HM 10

Bermuda

(441) 294-8000

(Address, including zip code, and telephone number, including area code, of registrant’s principal executive office)

Securities registered pursuant to Section 12(b) of the Act:



Title of each class	Trading Symbol(s)	Name of each exchange on which registered
Common shares, par value $0.01 per share	G	New York Stock Exchange

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes ☒ No ☐

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files). Yes ☒ No ☐

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act.

Large accelerated filer	☒	Accelerated filer	☐

Non-accelerated filer	☐	Smaller reporting company	☐

Emerging growth company	☐

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes ☐ No ☒

As of May 1, 2020, there were 190,423,868 common shares, par value $0.01 per share, of the registrant issued and outstanding.

TABLE OF CONTENTS

	Item No.		Page No.

PART I		Financial Information
	1.	Unaudited Consolidated Financial Statements
		Consolidated Balance Sheets as of December 31, 2019 and March 31, 2020	1
		Consolidated Statements of Income for the three months ended March 31, 2019 and 2020	2
		Consolidated Statements of Comprehensive Income (Loss) for the three months ended March 31, 2019 and 2020	3
		Consolidated Statements of Equity for the three months ended March 31, 2019 and 2020	4
		Consolidated Statements of Cash Flows for the three months ended March 31, 2019 and 2020	6
		Notes to the Consolidated Financial Statements	7
	2.	Management’s Discussion and Analysis of Financial Condition and Results of Operations	40
	3.	Quantitative and Qualitative Disclosures About Market Risk	54
	4.	Controls and Procedures	54

PART II		Other Information
	1.	Legal Proceedings	55
	1A.	Risk Factors	55
	2.	Unregistered Sales of Equity Securities and Use of Proceeds	56
	6.	Exhibits	57

SIGNATURES			58

PART I - FINANCIAL INFORMATION

Item 1. Unaudited Consolidated Financial Statements

GENPACT LIMITED AND ITS SUBSIDIARIES

Consolidated Balance Sheets

(Unaudited)

(In thousands, except per share data and share count)

	Notes	As of December 31, 2019			As of March 31, 2020
Assets
Current assets
Cash and cash equivalents	4	$	467,096		$	401,624
Accounts receivable, net of reserve for doubtful receivables of $29,969 and allowance for credit losses of $33,724 as of December 31, 2019 and March 31, 2020, respectively	5		914,255			910,955
Prepaid expenses and other current assets	8		170,325			166,358
Total current assets		$	1,551,676		$	1,478,937

Property, plant and equipment, net	9		254,035			245,800
Operating lease right-of-use assets			330,854			342,377
Deferred tax assets	25		89,715			102,078
Intangible assets, net	10		230,861			215,036
Goodwill	10		1,574,466			1,554,679
Contract cost assets	20		205,498			211,066
Other assets, net of reserve for doubtful assets of $0 and allowance for credit losses of $2,153 as of December 31, 2019 and March 31, 2020, respectively			217,079			252,807
Total assets		$	4,454,184		$	4,402,780

Liabilities and equity
Current liabilities
Short-term borrowings	11	$	70,000		$	165,000
Current portion of long-term debt	12		33,509			33,517
Accounts payable			21,981			26,070
Income taxes payable	25		43,186			47,225
Accrued expenses and other current liabilities	13		683,871			611,145
Operating leases liability			57,664			61,100
Total current liabilities		$	910,211		$	944,057

Long-term debt, less current portion	12		1,339,796			1,331,689
Operating leases liability			302,100			310,829
Deferred tax liabilities	25		3,990			3,333
Other liabilities	14		208,916			239,793
Total liabilities		$	2,765,013		$	2,829,701

Shareholders' equity
Preferred shares, $0.01 par value, 250,000,000 authorized, none issued			—			—
Common shares, $0.01 par value, 500,000,000 authorized, 190,118,181 and 190,201,079 issued and outstanding as of December 31, 2019 and March 31, 2020, respectively			1,896			1,898
Additional paid-in capital			1,570,575			1,566,191
Retained earnings			648,656			666,816
Accumulated other comprehensive income (loss)			(531,956	)		(661,826	)
Total equity		$	1,689,171		$	1,573,079
Commitments and contingencies	28
Total liabilities and equity		$	4,454,184		$	4,402,780

See accompanying notes to the Consolidated Financial Statements.

GENPACT LIMITED AND ITS SUBSIDIARIES

Consolidated Statements of Income

(Unaudited)

(In thousands, except per share data and share count)

		Three months ended March 31,
	Notes	2019			2020
Net revenues	20	$	809,206		$	923,192
Cost of revenue	21		519,137			604,771
Gross profit		$	290,069		$	318,421
Operating expenses:
Selling, general and administrative expenses	22		191,402			197,342
Amortization of acquired intangible assets	10		8,509			10,741
Other operating (income) expense, net	23		86			(320	)
Income from operations		$	90,072		$	110,658
Foreign exchange gains (losses), net			(3,432	)		14,531
Interest income (expense), net	24		(11,123	)		(11,696	)
Other income (expense), net	27		3,803			(2,934	)
Income before equity-method investment activity, net and income tax expense		$	79,320		$	110,559
Equity-method investment activity, net			4			—
Income before income tax expense		$	79,324		$	110,559
Income tax expense	25		18,483			24,861
Net income attributable to Genpact Limited shareholders		$	60,841		$	85,698
Net income available to Genpact Limited common shareholders		$	60,841		$	85,698
Earnings per common share attributable to Genpact Limited common shareholders	18
Basic		$	0.32		$	0.45
Diluted		$	0.31		$	0.44
Weighted average number of common shares used in computing earnings per common share attributable to Genpact Limited common shareholders	18
Basic			189,451,845			190,626,757
Diluted			193,394,208			196,532,513

See accompanying notes to the Consolidated Financial Statements.

GENPACT LIMITED AND ITS SUBSIDIARIES

Consolidated Statements of Comprehensive Income (Loss)

(Unaudited)

(In thousands)

	Three months ended March 31,
	2019		2020
Net income (loss)	$	60,841	$	85,698
Other comprehensive income:
Currency translation adjustments		10,491		(78,301	)
Net income (loss) on cash flow hedging derivatives, net of taxes (Note 7)		13,156		(53,105	)
Retirement benefits, net of taxes		210		1,536
Other comprehensive income (loss)		23,857		(129,870	)
Comprehensive income (loss)	$	84,698	$	(44,172)

See accompanying notes to the Consolidated Financial Statements.

GENPACT LIMITED AND ITS SUBSIDIARIES

Consolidated Statements of Equity

For the three months ended March 31, 2019

(Unaudited)

(In thousands, except share count)


	Common shares										Accumulated Other
	No. of Shares		Amount		Additional Paid-in Capital			Retained Earnings			Comprehensive Income (Loss)			Total Equity
Balance as of January 1, 2019		189,346,101	$	1,888	$	1,471,301		$	438,453		$	(507,460	)	$	1,404,182
Issuance of common shares on exercise of options (Note 16)		135,535		1		2,658			—		-				2,659
Issuance of common shares under the employee stock purchase plan (Note 16)		64,869		1		1,939			—			—			1,940
Net settlement on vesting of restricted share units (Note 16)		113,204		1		(653	)		—			—			(652	)
Stock-based compensation expense (Note 16)		—		—		18,461			—			—			18,461
Comprehensive income (loss):
Net income (loss)		—		—		—			60,841			—			60,841
Other comprehensive income (loss)		—		—		—			—			23,857			23,857
Dividend ($0.085 per common share, Note 17)		—		—		—			(16,119	)		—			(16,119	)
Balance as of March 31, 2019		189,659,709	$	1,891	$	1,493,706		$	483,175		$	(483,603	)	$	1,495,169

See accompanying notes to the Consolidated Financial Statements.

GENPACT LIMITED AND ITS SUBSIDIARIES

Consolidated Statements of Equity

For the three months ended March 31, 2020

(Unaudited)

(In thousands, except share count)



	Common shares
	No. of Shares			Amount			Additional Paid-in Capital			Retained Earnings			Accumulated Other Comprehensive Income (Loss)			Total Equity
Balance as of January 1, 2020		190,118,181		$	1,896		$	1,570,575		$	648,656		$	(531,956	)	$	1,689,171
Transition period adjustment pursuant to ASC 326, net of tax		—			—			—			(3,984	)		—			(3,984	)
Adjusted balance as of January 1, 2020		190,118,181			1,896			1,570,575			644,672			(531,956	)		1,685,187
Issuance of common shares on exercise of options (Note 16)		87,528			1			1,248			—			—			1,249
Issuance of common shares under the employee stock purchase plan (Note 16)		81,289			1			2,813			—			—			2,814
Net settlement on vesting of restricted share units (Note 16)		54,167			1			(96	)		—			—			(95	)
Net settlement on vesting of performance units (Note 16)		902,102			9			(25,836	)		—			—			(25,827	)
Stock repurchased and retired (Note 17)		(1,042,188	)		(10	)		—			(44,990	)		—			(45,000	)
Expenses related to stock purchase (Note 17)		—			—			—			(21	)		—			(21	)
Stock-based compensation expense (Note 16)		—			—			17,487			—			—			17,487
Comprehensive income (loss):
Net income (loss)		—			—			—			85,698			—			85,698
Other comprehensive income (loss)		—			—			—			—			(129,870	)		(129,870	)
Dividend ($0.0975 per common share, Note 17)		—			—			—			(18,543	)		—			(18,543	)
Balance as of March 31, 2020		190,201,079		$	1,898		$	1,566,191		$	666,816		$	(661,826	)	$	1,573,079

See accompanying notes to the Consolidated Financial Statements.

GENPACT LIMITED AND ITS SUBSIDIARIES

Consolidated Statements of Cash Flows

(Unaudited)

(In thousands)

	Three months ended March 31,
		2019			2020
Operating activities
Net income attributable to Genpact Limited shareholders	$	60,841		$	85,698
Adjustments to reconcile net income to net cash provided by (used for) operating activities:
Depreciation and amortization		21,919			28,494
Amortization of debt issuance costs (including loss on extinguishment of debt)		443			561
Amortization of acquired intangible assets		8,509			10,741
Reserve for doubtful receivables/allowance for credit losses		2,026			2,156
Unrealized loss (gain) on revaluation of foreign currency asset/liability		257			(9,655	)
Stock-based compensation expense		18,461			17,487
Deferred tax expense (benefit)		(5,522	)		(392	)
Others, net		(508	)		(348	)
Change in operating assets and liabilities:
Increase in accounts receivable		(64,763	)		(3,858	)
Increase in prepaid expenses, other current assets, contract cost assets, operating lease right-of-use assets and other assets		(36,220	)		(84,098	)
Increase (decrease) in accounts payable		(12,189	)		4,557
Decrease in accrued expenses, other current liabilities, operating leases liability and other liabilities		(12,087	)		(74,788	)
Increase in income taxes payable		13,417			4,796
Net cash used for operating activities	$	(5,416	)	$	(18,649	)
Investing activities
Purchase of property, plant and equipment		(14,072	)		(20,956	)
Payment for internally generated intangible assets (including intangibles under development)		(7,914	)		(3,236	)
Proceeds from sale of property, plant and equipment		1,478			312
Payment for business acquisitions, net of cash acquired		(6,305	)		—
Net cash used for investing activities	$	(26,813	)	$	(23,880	)
Financing activities
Repayment of finance lease obligations		(1,780	)		(1,950	)
Payment of debt issuance costs		—			(620	)
Repayment of long-term debt		(8,500	)		(8,500	)
Proceeds from short-term borrowings		50,000			125,000
Repayment of short-term borrowings		(25,000	)		(30,000	)
Proceeds from issuance of common shares under stock-based compensation plans		4,599			4,063
Payment for net settlement of stock-based awards		(652	)		(26,238	)
Payment of earn-out consideration		(8,400	)		—
Dividend paid		(16,119	)		(18,543	)
Payment for stock repurchased and retired		—			(45,000	)
Payment for expenses related to stock repurchase		—			(21	)
Net cash used for financing activities	$	(5,852	)	$	(1,809	)
Effect of exchange rate changes		(4,938	)		(21,134	)
Net decrease in cash and cash equivalents		(38,081	)		(44,338	)
Cash and cash equivalents at the beginning of the period		368,396			467,096
Cash and cash equivalents at the end of the period	$	325,377		$	401,624
Supplementary information
Cash paid during the period for interest	$	8,486		$	5,295
Cash paid during the period for income taxes, net of refund	$	19,286		$	69,357
Right-of-use assets acquired under finance leases	$	1,433		$	10,353

See accompanying notes to the Consolidated Financial Statements.

GENPACT LIMITED AND ITS SUBSIDIARIES

Notes to the Consolidated Financial Statements

(Unaudited)

(In thousands, except per share data and share count)

1. Organization

The Company is a global professional services firm that drives digitally-led innovation and runs digitally-enabled intelligent operations for its clients, guided by its experience running thousands of processes for hundreds of Fortune Global 500 clients. The Company has more than 97,500 employees serving clients in key industry verticals from more than 30 countries.

2. Summary of significant accounting policies

(a) Basis of preparation and principles of consolidation

The accompanying consolidated financial statements have been prepared in accordance with U.S. generally accepted accounting principles (U.S. GAAP) and the rules and regulations of the Securities and Exchange Commission (the “SEC”) for reporting on Form 10-Q. Accordingly, they do not include certain information and note disclosures required by generally accepted accounting principles for annual financial reporting and should be read in conjunction with the consolidated financial statements included in the Company’s Annual Report on Form 10-K for the year ended December 31, 2019. The accompanying consolidated financial statements reflect all adjustments that management considers necessary for a fair presentation of the results of operations for these periods.

The accompanying financial statements have been prepared on a consolidated basis and reflect the financial statements of Genpact Limited, a Bermuda company, and all of its subsidiaries that are more than 50% owned and controlled. When the Company does not have a controlling interest in an entity but exerts significant influence over the entity, the Company applies the equity method of accounting. All intercompany transactions and balances are eliminated in consolidation.

(b) Use of estimates

The preparation of consolidated financial statements in accordance with U.S. GAAP requires management to make estimates and assumptions that affect the amounts reported in the consolidated financial statements. Significant items subject to such estimates and assumptions include the useful lives of property, plant and equipment, intangibles and goodwill, revenue recognition, allowance for credit losses, valuation allowances for deferred tax assets, the valuation of derivative financial instruments, the measurement of lease liabilities and right-of-use (“ROU”) assets, measurements of stock-based compensation, assets and obligations related to employee benefits, the nature and timing of the satisfaction of performance obligations, the standalone selling price of performance obligations, variable consideration, other obligations for revenue recognition, income tax uncertainties and other contingencies. Management believes that the estimates used in the preparation of the consolidated financial statements are reasonable, and management has made assumptions about the possible effects of the novel coronavirus (“COVID-19”) pandemic on critical and significant accounting estimates. Although these estimates and assumptions are based upon management’s best knowledge of current events and actions, actual results could differ from these estimates. Any changes in estimates are adjusted prospectively in the Company’s consolidated financial statements.

GENPACT LIMITED AND ITS SUBSIDIARIES

Notes to the Consolidated Financial Statements

(Unaudited)

(In thousands, except per share data and share count)

2. Summary of significant accounting policies (Continued)

The Company accounts for its business combinations using the acquisition method of accounting in accordance with Accounting Standard Codification (“ASC”) Topic 805, Business Combinations, by recognizing the identifiable tangible and intangible assets acquired and liabilities assumed, and any non-controlling interest in the acquired business, measured at their acquisition date fair values. Contingent consideration is included within the acquisition cost and is recognized at its fair value on the acquisition date. A liability resulting from contingent consideration is re-measured to fair value as of each reporting date until the contingency is resolved. Changes in fair value are recognized in earnings. All assets and liabilities of the acquired businesses, including goodwill, are assigned to reporting units. Acquisition-related costs are expensed as incurred under selling, general and administrative expenses.

Goodwill represents the cost of acquired businesses in excess of the fair value of identifiable tangible and intangible net assets purchased. Goodwill is not amortized but is tested for impairment at least on an annual basis on December 31, based on a number of factors, including operating results, business plans and future cash flows. The Company performs an assessment of qualitative factors to determine whether the existence of events or circumstances leads to a determination that it is more likely than not that the fair value of a reporting unit is less than its carrying amount. Based on the assessment of events or circumstances, the Company performs a quantitative assessment of goodwill impairment if it determines that it is more likely than not that the fair value of a reporting unit is less than its carrying amount. If, based on the quantitative impairment analysis, the carrying value of the goodwill of a reporting unit exceeds the fair value of such goodwill, an impairment loss is recognized in an amount equal to the excess. In addition, the Company performs a qualitative assessment of goodwill impairment between annual tests if an event occurs or circumstances change that would more likely than not reduce the fair value of a reporting unit below its carrying amount. See Note 10 for information and related disclosures.

Intangible assets acquired individually or with a group of other assets or in a business combination and developed internally are carried at cost less accumulated amortization based on their estimated useful lives as follows:

Customer-related intangible assets		1-11 years
Marketing-related intangible assets		2-8 years
Technology-related intangible assets		2-8 years

Intangible assets are amortized over their estimated useful lives using a method of amortization that reflects the pattern in which the economic benefits of the intangible assets are consumed or otherwise realized.

In business combinations where the fair value of identifiable tangible and intangible net assets purchased exceeds the cost of the acquired business, the Company recognizes the resulting gain under “Other operating (income) expense, net” in the consolidated statements of income.

The Company also capitalizes certain software and technology-related development costs incurred in connection with developing or obtaining software or technology for sale/lease to customers when the initial design phase is completed and commercial and technological feasibility has been established. Any development cost incurred before technological feasibility is established is expensed as incurred as research and development costs. Technological feasibility is established upon completion of a detailed design program or, in its absence, completion of a working model. Capitalized software and technology costs include only (i) external direct costs of materials and services utilized in developing or obtaining software and technology and (ii) compensation and related benefits for employees who are directly associated with the project.

Costs incurred in connection with developing or obtaining software or technology for sale/lease to customers which are under development and not put to use are disclosed under “intangible assets under development.” Advances paid towards the acquisition of intangible assets outstanding as of each balance sheet date are disclosed under “intangible assets under development.”

Capitalized software and technology costs are included in intangible assets under technology-related intangible assets on the Company’s balance sheet and amortized on a straight-line basis when placed into service over the estimated useful lives of the software and technology.

GENPACT LIMITED AND ITS SUBSIDIARIES

Notes to the Consolidated Financial Statements

(Unaudited)

(In thousands, except per share data and share count)

2. Summary of significant accounting policies (Continued)

The Company evaluates the remaining useful life of intangible assets that are being amortized at each reporting period wherever events and circumstances warrant a revision to the remaining period of amortization, and the remaining carrying amount of the intangible asset is amortized prospectively over that revised remaining useful life.

(d) Financial instruments and concentration of credit risk

Financial instruments that potentially subject the Company to concentration of credit risk are reflected principally in cash and cash equivalents, derivative financial instruments and accounts receivable. The Company places its cash and cash equivalents and derivative financial instruments with corporations and banks with high investment grade ratings, limits the amount of credit exposure with any one corporation or bank and conducts ongoing evaluations of the creditworthiness of the corporations and banks with which it does business. To reduce its credit risk on accounts receivable, the Company conducts ongoing credit evaluations of its customers. The General Electric Company (“GE”) accounted for 17% and 18% of the Company’s receivables as of December 31, 2019 and March 31, 2020, respectively. GE accounted for 13% of the Company’s revenues for each of the three month periods ended March 31, 2019 and 2020.

(e) Accounts receivable

Accounts receivable are recorded at the invoiced or to be invoiced amount and do not bear interest. Amounts collected on trade accounts receivable are included in net cash provided by operating activities in the consolidated statements of cash flows. The Company maintains an allowance for credit losses for estimated losses inherent in its accounts receivable portfolio. In establishing the required allowance, management considers historical losses which are adjusted to current market conditions and a reasonable and supportable forecast. Account balances are charged off against the allowance after all means of collection have been exhausted and the potential for recovery is considered remote. The Company does not have any off-balance-sheet credit exposure related to its clients.

(f) Revenue Recognition

The Company derives its revenue primarily from business process management services, including analytics, consulting and related digital solutions and information technology services, which are provided primarily on a time-and-material, transaction or fixed-price basis. The Company recognizes revenue upon the transfer of control of promised services to its clients in an amount that reflects the consideration the Company expects to receive in exchange for those services. Revenues from services rendered under time-and-materials and transaction-based contracts are recognized as the services are provided. The Company’s fixed-price contracts include contracts for customization of applications, maintenance and support services. Revenues from these contracts are recognized ratably over the term of the agreement. The Company accrues for revenue and unbilled receivables for services rendered between the last billing date and the balance sheet date.

The Company’s contracts with its clients also include incentive payments received for discrete benefits delivered or promised to be delivered to the customer or service level agreements that could result in credits or refunds to the client. Revenues relating to such arrangements are accounted for as variable consideration when the amount of revenue to be recognized can be estimated to the extent that it is probable that a significant reversal of any incremental revenue will not occur.

The Company records deferred revenue attributable to certain process transition activities where such activities do not represent separate performance obligations. Revenues relating to such transition activities are classified under contract liabilities and subsequently recognized ratably over the period in which the related services are performed. Costs relating to such transition activities are fulfillment costs which are directly related to the contract and result in the generation or enhancement of resources. Such costs are expected to be recoverable under the contract and are therefore classified as contract cost assets and recognized ratably over the estimated expected period of benefit under cost of revenue.

Revenues are reported net of value-added tax, business tax and applicable discounts and allowances. Reimbursements of out-of-pocket expenses received from clients have been included as part of revenues.

GENPACT LIMITED AND ITS SUBSIDIARIES

Notes to the Consolidated Financial Statements

(Unaudited)

(In thousands, except per share data and share count)

2. Summary of significant accounting policies (Continued)

Revenue for performance obligations that are satisfied over time is recognized in accordance with the methods prescribed for measuring progress. The input (cost expended) method has been used to measure progress towards completion as there is a direct relationship between input and the satisfaction of a performance obligation. Provisions for estimated losses, if any, on uncompleted contracts are recorded in the period in which such losses become probable based on the current contract estimates.

The Company enters into multiple-element revenue arrangements in which a client may purchase a combination of products or services. The Company determines whether each product or service promised to a client is capable of being distinct, and is distinct in the context of the contract. If not, the promised products or services are combined and accounted for as a single performance obligation. In the event of a multiple-element revenue arrangement, the Company allocates the arrangement consideration to separately identifiable performance obligations based on their relative stand-alone selling prices.

Certain contracts may include offerings such as sale of licenses, which may be perpetual or subscription-based. Revenue from distinct perpetual licenses is recognized upfront at the point in time when the software is made available to the customer. Revenue from distinct, non-cancellable, subscription-based licenses is recognized at the point in time it is transferred to the clients. Revenue from any associated maintenance or ongoing support services is recognized ratably over the term of the contract. For a combined software license/services performance obligation, revenue is recognized over the period that the services are performed.

All incremental and direct costs incurred for acquiring contracts, such as certain sales commissions, are classified as contract cost assets. Such costs are amortized over the expected period of benefit and recorded under selling, general and administrative expenses.

Other upfront fees paid to clients are classified as contract assets. Such costs are amortized over the expected period of benefit and recorded as an adjustment to the transaction price and deducted from revenue.

Timing of revenue recognition may differ from the timing of invoicing. If a payment is received in respect of services prior to the delivery of services, the payment is recognized as an advance from the client and classified as a contract liability. Contract assets and contract liabilities relating to the same client contract are offset against each other and presented on a net basis in the consolidated financial statements.

Significant judgements

The Company often enters into contracts with its clients that include promises to transfer multiple products and services to the client. Determining whether products and services are considered distinct performance obligations that should be accounted for separately rather than together may require significant judgment.

Judgment is also required to determine the standalone selling price for each distinct performance obligation. In instances where the standalone selling price is not directly observable, it is determined using information that may include market conditions and other observable inputs.

Client contracts sometimes include incentive payments received for discrete benefits delivered to the client or service level agreements that could result in credits or refunds to the client. Such amounts are estimated at contract inception and are adjusted at the end of each reporting period as additional information becomes available only to the extent that it is probable that a significant reversal of any incremental revenue will not occur.

GENPACT LIMITED AND ITS SUBSIDIARIES

Notes to the Consolidated Financial Statements

(Unaudited)

(In thousands, except per share data and share count)

2. Summary of significant accounting policies (Continued)

(g) Leases

At the inception of a contract, the Company assesses whether the contract is, or contains, a lease. The Company’s assessment is based on whether: (1) the contract involves the use of a distinct identified asset, (2) the Company obtains the right to substantially all the economic benefit from the use of the asset throughout the term of the contract, and (3) the Company has the right to direct the use of the asset. At the inception of a lease, the consideration in the contract is allocated to each lease component based on its relative standalone price to determine the lease payments. Leases entered into prior to January 1, 2019 have been accounted for under ASC Topic 840, Lease Classification, and were not reassessed on adoption of ASC Topic 842, Leases, on January 1, 2019.

Leases are classified as either finance leases or operating leases. A lease is classified as a finance lease if any one of the following criteria are met: (1) the lease transfers ownership of the asset by the end of the lease term, (2) the lease contains an option to purchase the asset that is reasonably certain to be exercised, (3) the lease term is for a major part of the remaining useful life of the asset or (4) the present value of the lease payments equals or exceeds substantially all of the fair value of the asset. A lease is classified as an operating lease if it does not meet any one of the above criteria.

For all leases at the lease commencement date, a ROU asset and a lease liability are recognized. The lease liability represents the present value of the lease payments under the lease. Lease liabilities are initially measured at the present value of the lease payments not yet paid, discounted using the discount rate for the lease at lease commencement. The lease liabilities are subsequently measured on an amortized cost basis. The lease liability is adjusted to reflect interest on the liability and the lease payments made during the period. Interest on the lease liability is determined as the amount that results in a constant periodic discount rate on the remaining balance of the liability.

The ROU asset represents the right to use the leased asset for the lease term. The ROU asset for each lease initially includes the amount of the initial measurement of the lease liability adjusted for any lease payments made to the lessor at or before the commencement date, accrued lease liabilities and any lease incentives received or any initial direct costs incurred by the Company.

The ROU asset of finance leases is subsequently measured at cost, less accumulated amortization and any accumulated impairment losses. The ROU asset of operating leases is subsequently measured from the carrying amount of the lease liability at the end of each reporting period, and is therefore equal to the carrying amount of lease liabilities adjusted for (1) unamortized initial direct costs, (2) prepaid/(accrued) lease payments and (3) the unamortized balance of lease incentives received.

The Company has elected to not separate lease and non-lease components for all of its leases and to use the recognition exemptions for lease contracts that, at commencement date, have a lease term of 12 months or less and do not contain a purchase option (“short-term leases”).

Significant judgements

The Company determines the lease term as the non-cancellable term of the lease, together with any periods covered by an option to extend the lease if it is reasonably certain to be exercised, or any periods covered by an option to terminate the lease, if it is reasonably certain not to be exercised.

Under certain of its leases, the Company has a renewal and termination option to lease assets for additional terms between one and five years. The Company applies judgement in evaluating whether it is reasonably certain to exercise the option to renew or terminate the lease. The Company considers all relevant factors that create an economic incentive for it to exercise the renewal or termination option. After the commencement date, the Company reassesses the lease term if there is a significant event or change in circumstances that is within the Company’s control and affects its ability to exercise (or not to exercise) the option to renew or terminate.

The Company has applied an incremental borrowing rate for the purpose of computing lease liabilities based on the rate prevailing in different geographies.

GENPACT LIMITED AND ITS SUBSIDIARIES

Notes to the Consolidated Financial Statements

(Unaudited)

(In thousands, except per share data and share count)

2. Summary of significant accounting policies (Continued)

For the quarter ended March 31, 2020, the COVID-19 pandemic has not triggered changes to the terms of any of the Company’s leases. While the Company does not currently expect any large-scale contraction in demand which could result in a reduction in the use of its physical infrastructure, changes in the Company’s business or client demand as a result of the COVID-19 pandemic could alter the Company’s plans for or use of its physical infrastructure in the long term.

(h) Changes in accounting policies

Except as described below, the Company has applied accounting policies consistently to all periods presented in these consolidated financial statements. The Company adopted ASC Topic 326, Financial Instruments—Credit Losses (“Topic 326”), effective January 1, 2020. As a result of the Company’s adoption of this new standard, current expected credit losses (“CECL”) are measured using lifetime “expected credit loss” methodology, replacing the incurred loss model that recognized losses only when they became probable and estimable. The Company changed its accounting policy for recognition and measurement of CECL as detailed below. Topic 326 is applicable to financial assets measured at amortized cost, such as accounts receivable (including deferred billings), contract assets, deposits, employee advances and cash and cash equivalents. It requires historical loss data to be adjusted to reflect changes in asset-specific considerations, current conditions and reasonable and supportable forecasts of future economic conditions. In order to analyze credit losses on financial assets, the Company applied a combination of methods, including the discounted cash flow and roll-rate methods, to determine expected credit losses. The expected credit losses are adjusted each period for changes in expected lifetime credit losses. The Company applied Topic 326 using the modified retrospective transition approach, which involves recognizing the cumulative effect of initial adoption of Topic 326 as an adjustment to its opening retained earnings as of January 1, 2020. Therefore, comparative information prior to the adoption date has not been adjusted.

As a result of adoption of ASC 326, the Company recognized an incremental allowance for credit losses on its accounts receivable and deferred billings of $4,185 and $734, respectively, resulting in an increase in deferred tax assets of $935 with a corresponding decrease in retained earnings of $3,984, net of deferred tax.

Credit losses (effective January 1, 2020)

The Company recognizes an allowance for credit losses for all debt instruments other than those held at fair value through profit or loss. The Company pools its accounts receivable and contract assets based on similar risk characteristics in estimating expected credit losses. Credit losses for accounts receivable and contract assets are based on the roll-rate method, and the Company recognizes a loss allowance based on lifetime expected credit losses at each reporting date. The Company has established a provision matrix based on historical credit loss experience, adjusted for forward-looking factors and the economic environment. The Company believes the most relevant forward-looking factors are economic environment, gross domestic product, inflation rates and unemployment rates for each of the countries in which the Company or its clients operate, and accordingly the Company adjusts historical loss rates based on expected changes in these factors. At every reporting date, observed historical default rates are updated to reflect changes in the Company’s forward-looking estimates.

Credit losses for other financial assets including deferred billings are based on the discounted cash flow (“DCF”) method. Under the DCF method, the allowance for credit losses reflects the difference between the contractual cash flows due in accordance with the contract and the present value of the cash flows expected to be collected. The expected cash flows are discounted at the effective interest rate of the financial asset. Such allowances are based on the credit losses expected to arise over the life of the asset which includes consideration of prepayments based on the Company’s expectation as of the balance sheet date.

A financial asset is written off when it is deemed uncollectable and there is no reasonable expectation of recovering the contractual cash flows. Expected recoveries of amounts previously written off, not to exceed the aggregate amounts previously written off, are included in determining the allowance at each reporting period.

Credit losses are presented as a credit loss expense within “Selling, general and administrative expenses.” Subsequent recoveries of amounts previously written off are credited against the same line item.

GENPACT LIMITED AND ITS SUBSIDIARIES

Notes to the Consolidated Financial Statements

(Unaudited)

(In thousands, except per share data and share count)

2. Summary of significant accounting policies (Continued)

Impact on consolidated financial statements

The following table summarizes the impact of the Company’s adoption of Topic 326 on its consolidated financial statements as of January 1, 2020.


	As reported December 31, 2019	Adoption of Topic 326 Increase/(Decrease)	Balance as of January 1, 2020

Accounts receivable, net	914,255	(4,185)	910,070
Other assets	217,079	(734)^*	216,345
Deferred tax assets	89,715	935	90,650
Retained earnings	648,656	(3,984)	644,672

*Represents the expected credit loss on deferred billings amounting to $7,858 included in “Other assets.”

(i) Recently issued accounting pronouncements

The authoritative bodies release standards and guidance which are assessed by management for impact on the Company’s consolidated financial statements.

The Company has adopted the following recently released accounting standards:

The Company adopted ASC Topic 842, Leases, with a date of initial application of January 1, 2019, using the modified retrospective approach. The significant accounting policy for leases is outlined in section (g) above.

In March 2019, the Financial Accounting Standards Board (the “FASB”) issued Accounting Standard Update (“ASU”) 2019-01, Leases (Topic 842): Codification Improvement. The new standard contains several amendments to clarify the codification more generally and/or to correct unintended applications of the guidance. The changes in the new standard eliminate the requirement for transition disclosures related to Topic 250-10-50-3. The guidance is effective for fiscal years beginning after December 15, 2019, including interim periods within those years. Early application is permitted. In the quarter ended March 31, 2019, the Company adopted ASU 2019-01 effective January 1, 2019 and no prior periods have been adjusted.

In August 2017, the FASB issued ASU 2017-12, “Derivatives and Hedging.” The amendment expands an entity’s ability to hedge accounting to non-financial and financial risk components and requires changes in the fair value of hedging instruments to be presented in the same income statement line as a hedged item. The ASU also amends the presentation and disclosure requirements for the effect of hedge accounting. The ASU must be adopted using a modified retrospective approach with a cumulative effect adjustment recorded to the opening balance of retained earnings as of the initial application date. The ASU was effective for the Company beginning January 1, 2019, including interim periods in the fiscal year 2019. On January 1, 2019, the Company assessed the impact of this ASU and concluded that it does not have any impact on its consolidated results of operations, cash flows, financial position and or disclosures.

In July 2019, the FASB issued ASU 2019-07, Codification Updates to SEC Sections. This ASU amends various SEC paragraphs pursuant to the issuance of SEC Final Rule Releases No. 33-10532, Disclosure Update and Simplification, and Nos. 33-10231 and 33-10442, Investment Company Reporting Modernization. The S-X Rule 3-04 requires the presentation of changes in stockholders’ equity in the form of a reconciliation of the beginning balance to the ending balance for each period for which a statement of income is required to be filed with all significant reconciling items. The Company presented changes in stockholders' equity as separate financial statements for the current and comparative year-to-date interim periods beginning on January 1, 2019. This guidance was effective immediately upon issuance. The additional elements of the ASU did not have a material impact on the Company's consolidated results of operations, cash flows, financial position and or disclosures.

In June 2016, the FASB issued ASU No. 2016-13, “Measurement of credit losses on financial instruments.” The ASU requires measurement and recognition of expected credit losses for financial assets held by the Company. The ASU requires entities to estimate an expected lifetime credit loss on financial assets ranging from short-term trade accounts receivable to long-term financings. The ASU became effective for the Company beginning January 1, 2020, including interim periods in fiscal year 2020.

GENPACT LIMITED AND ITS SUBSIDIARIES

Notes to the Consolidated Financial Statements

(Unaudited)

(In thousands, except per share data and share count)

2. Summary of significant accounting policies (Continued)

In May 2019, the FASB issued ASU No. 2019-05, “Financial Instruments—Credit Losses (Topic 326).” The ASU provides final guidance that allows entities to make an irrevocable one-time election upon adoption of the new credit losses standard to measure financial assets at amortized cost (except held-to-maturity securities) using the fair value option. The ASU is effective for the Company beginning January 1, 2020, including interim periods in fiscal year 2020.

In November 2019, the FASB issued ASU No. 2019-11, “Codification Improvements to Topic 326, Financial Instruments—Credit Losses.” This ASU clarifies that the scope of the guidance related to expected recoveries extends to purchased financial assets with credit deterioration. For entities that have not yet adopted ASU 2016-13, the amendments in ASU 2019-11 are effective on the same date as those in ASU 2016-13. For entities that have adopted ASU 2016-13, the amendments in ASU 2019-11 are effective for fiscal years beginning January 1, 2020 and interim periods therein.

The Company adopted ASU 2016-13, ASU 2019-05 and ASU 2019-11 beginning January 1, 2020, including interim periods in fiscal year 2020. The cumulative impact of the adoption of these standards has been described in section (h) above.

In August 2018, the FASB issued ASU No. 2018-13, “Disclosure Framework—Changes to the Disclosure Requirements for Fair Value Measurement.” The ASU modifies the disclosure requirements with respect to fair value measurements. The ASU is effective for the Company beginning January 1, 2020, including interim periods in fiscal year 2020. The Company assessed the impact of this ASU and concluded that it does not have any material impact on its consolidated results of operations, cash flows, financial position or disclosures.

In August 2018, the FASB issued ASU No. 2018-15, “Customer’s Accounting for Implementation Costs Incurred in a Cloud Computing Arrangement That is a Service Contract.” The ASU modifies the capitalization requirements with respect to implementation costs incurred by the customer in a hosting arrangement that is a service contract. The ASU is effective for the Company beginning January 1, 2020. The Company assessed the impact of this ASU and concluded that it does not have any material impact on its consolidated results of operations, cash flows, financial position or disclosures.

In April 2019, the FASB issued ASU No. 2019-04, “Codification Improvements to Topic 326, Financial Instruments—Credit Losses, Topic 815, Derivatives and Hedging, and Topic 825, Financial Instruments.” The ASU provides additional guidance on the recognition of credit losses and addresses partial-term fair value hedges, fair value hedge basis adjustments and certain transition requirements, among other things. The ASU also addresses the scope of the guidance on the requirement for re-measurement under ASC 820 when using the measurement alternative, certain disclosure requirements and which foreign currency-denominated equity securities must be re-measured at historical exchange rates. The ASU is effective for the Company beginning January 1, 2020, including interim periods in fiscal year 2020. The Company assessed the impact of this ASU and concluded that it does not have any material impact on its consolidated results of operations, cash flows, financial position or disclosures.

In November 2019, the FASB issued ASU No. 2019-08, “Codification Improvements—Share-Based Consideration Payable to a Customer.” The ASU clarifies that share-based consideration payable to a customer is measured in accordance with guidance under AC 718--Share based payments. The ASU is effective for the Company beginning January 1, 2020, including interim periods in fiscal year 2020. The Company assessed the impact of this ASU and concluded that it does not have any material impact on its consolidated results of operations, cash flows, financial position or disclosures.

The following recently released accounting standards have not yet been adopted by the Company:

In August 2018, the FASB issued ASU No. 2018-14, “Disclosure Framework—Changes to the Disclosure Requirements for Defined Benefit Plans.” The ASU modifies the disclosure requirements with respect to defined benefit pension plans. The ASU is effective for the Company beginning January 1, 2021. Early adoption is permitted. The Company is in the process of assessing the impact of this ASU on its consolidated results of operations, cash flows, financial position and disclosures.

In December 2019, the FASB issued ASU No. 2019-12, “Simplifying the Accounting for Income Taxes”. This ASU removes certain exceptions for investments, intra-period tax allocations and interim calculations, and adds guidance to reduce complexity in accounting for income taxes. The ASU is effective for the Company for fiscal years, and interim periods within those fiscal years, beginning January 1, 2021. Early adoption is permitted. The Company is in the process of assessing the impact of this ASU on its consolidated results of operations, cash flows, financial position or disclosures.

GENPACT LIMITED AND ITS SUBSIDIARIES

Notes to the Consolidated Financial Statements

(Unaudited)

(In thousands, except per share data and share count)

2. Summary of significant accounting policies (Continued)

In March 2020, the FASB issued ASU No. 2020-03, “Codification Improvements to Financial Instruments.” This ASU represents changes to clarify or improve the Codification. The amendments make the Codification easier to understand and apply by eliminating inconsistencies and providing clarifications in relation to financial instruments. This guidance was effective immediately upon issuance. The additional elements of the ASU did not have a material impact on the Company's consolidated results of operations, cash flows, financial position and or disclosures.

In March 2020, the FASB issued ASU No. 2020-04, “Facilitation of the Effects of Reference Rate Reform on Financial Reporting.” This ASU provides temporary optional expedients and exceptions to the guidance in US GAAP on contract modifications and hedge accounting to ease the financial reporting burdens related to the expected market transition from the London Interbank Offered Rate (“LIBOR”) and other interbank offered rates to alternative reference rates, such as the Secured Overnight Financing Rate (“SOFR”). Entities can elect not to apply certain modification accounting requirements to contracts affected by what the guidance calls reference rate reform, if certain criteria are met. An entity that makes this election would not have to remeasure the contracts at the modification date or reassess a previous accounting determination. The guidance is effective upon issuance and generally can be applied through 31 December 2022. The Company is still in the process of assessing the optional adoption of this ASU.

(j) Reclassification

Certain reclassifications have been made in the consolidated financial statements of prior periods to conform to the classification used in the current period. The impact of such reclassifications on the consolidated financial statements is not material.

3. Business acquisitions

(a) Rightpoint Consulting, LLC

On November 12, 2019, the Company acquired 100% of the outstanding equity/limited liability company interests in Rightpoint Consulting, LLC, an Illinois limited liability company, and certain affiliated entities in the United States and India (collectively referred to as “Rightpoint”) for total purchase consideration of $270,669. This amount includes cash consideration of $268,170, net of cash acquired of $2,499. The total purchase consideration paid by the Company to the sellers was $248,470, resulting in a payable of $22,199, which is outstanding as of March 31, 2020. The Company is evaluating adjustments related to certain income and other taxes, which, when determined, may result in the recognition of additional assets or liabilities as of the acquisition date. The measurement period will not exceed one year from the acquisition date. This acquisition is expected to expand the Company’s capabilities in improving customer experience.

The securities purchase agreement between the Company and the selling equity holders of Rightpoint provided certain of the selling equity holders the option to elect to either (a) receive 100% consideration in cash at the closing date for their limited liability company interests and vested options or (b) “roll over” and retain 25% of their Rightpoint limited liability company interests and vested options for a three-year rollover period and receive cash consideration at closing for the remaining 75% of their Rightpoint limited liability company interests and vested options. Certain selling equity holders elected to receive deferred, variable earnout consideration with an estimated value of $21,500 over the rollover period of three years. The amount of deferred earnout consideration ultimately payable by the Company to the selling equity holders of Rightpoint will be based on the future revenue multiple of the acquired business and is included in the purchase consideration outstanding as of March 31, 2020. Additionally, under the purchase agreement the selling equity holders are obligated to sell their rollover interests to the Company. Accordingly, the Company has obtained control over 100% of the outstanding equity/limited liability company interests of Rightpoint as of December 31, 2019.

GENPACT LIMITED AND ITS SUBSIDIARIES

Notes to the Consolidated Financial Statements

(Unaudited)

(In thousands, except per share data and share count)

3. Business acquisitions (Continued)

In connection with this acquisition, the Company recorded $46,000 in customer-related intangibles and $29,000 in marketing-related intangibles which have a weighted average amortization period of five years. Goodwill arising from the acquisition amounting to $182,834 has been allocated using a relative fair value allocation method to each of the Company’s reporting segments as follows: to the Banking, Capital Market and Insurance (“BCMI”) segment in the amount of $17,525, to the Consumer Goods, Retail, Life Sciences and Healthcare (“CGRLH”) segment in the amount of $44,365 and to the High Tech, Manufacturing and Services (“HMS”) segment in the amount of $120,944. Of the total goodwill arising from this acquisition, $97,833 is deductible for income tax purposes. The goodwill represents primarily the acquired capabilities, operating synergies and other benefits expected to result from combining the acquired operations with those of the Company.

Acquisition-related costs of $7,385 have been included in selling, general and administrative expenses as incurred. In connection with the transaction, the Company also acquired certain assets with a value of $39,140, assumed certain liabilities amounting to $23,095 and recognized a net deferred tax liability of $3,210. The results of operations of the acquired business and the fair value of the acquired assets and assumed liabilities are included in the Company’s consolidated financial statements with effect from the date of the acquisition.

(b) riskCanvas Holdings, LLC

On January 7, 2019, the Company acquired 100% of the outstanding equity interests in riskCanvas Holdings, LLC, a Delaware limited liability company, for total purchase consideration of $5,747. This amount includes cash consideration of $5,700, net of adjustment for working capital. No portion of the total consideration, payable in cash, was unpaid as of March 31, 2020. This acquisition expands the Company’s services in the areas of financial institution fraud, anti-money laundering and financial transaction surveillance and enhances its consulting capabilities for clients in the financial services industry.

In connection with this acquisition, the Company recorded $1,700 in customer-related intangibles, $1,400 in software-related intangibles and $100 in restrictive covenants. Goodwill arising from the acquisition amounting to $2,547, which has been allocated to the Company’s BCMI reporting segment and is deductible for income tax purposes. The goodwill primarily represents primarily the acquired capabilities, operating synergies and other benefits expected to result from combining the acquired operations with those of the Company.

Acquisition-related costs of $967 have been included in selling, general and administrative expenses as incurred. In connection with the transaction, the Company also acquired certain assets with a value of $660 and assumed certain liabilities amounting to $707. The results of operations of the acquired business and the fair value of the acquired assets and assumed liabilities are included in the Company’s consolidated financial statements with effect from the date of the acquisition.

GENPACT LIMITED AND ITS SUBSIDIARIES

Notes to the Consolidated Financial Statements

(Unaudited)

(In thousands, except per share data and share count)

4. Cash and cash equivalents

	As of December 31,		As of March 31,
	2019		2020

Cash and other bank balances		467,096		401,624
Total	$	467,096	$	401,624

5. Accounts receivable, net of allowance for credit losses

The following table provides details of the Company’s allowance for credit losses:


	Year ended December 31, 2019			Three months ended March 31, 2020
Opening balance as of January 1	$	23,960		$	29,969
Transition period adjustment on accounts receivables (through retained earnings) pursuant to ASC 326		—			4,185
Adjusted balance as of January 1	$	23,960		$	34,154
Additions due to acquisitions		1,004			—
Additions charged/reversal released to cost and expense		7,443			737
Deductions/effect of exchange rate fluctuations		(2,438	)		(1,167	)
Closing balance	$	29,969		$	33,724

Accounts receivable were $944,224 and $944,679, reserve for doubtful receivables was $29,969 and allowance for credit losses was $33,724, resulting in net accounts receivable balances of $914,255 and $910,955 as of December 31, 2019 and March 31, 2020, respectively.

In addition, deferred billings were $7,858 and $15,884, reserve for doubtful assets was $0 and allowance for credit losses was $2,153 as of December 31, 2019 and March 31, 2020, respectively. Total credit losses of $2,153 as of March 31, 2020 includes $734 as a transition date adjustment through retained earnings pursuant to the adoption of ASC 326 and $1,419 as a current period charge. The deferred billings and related allowance for credit losses are included under “other assets” in the consolidated balance sheet as of March 31, 2020.

6. Fair value measurements

The Company measures certain financial assets and liabilities, including derivative instruments, at fair value on a recurring basis. The fair value measurements of these financial assets and liabilities were determined using the following inputs as of December 31, 2019 and March 31, 2020:

	As of December 31, 2019
	Fair Value Measurements at Reporting Date Using
			Quoted Prices in Active Markets for Identical Assets		Significant Other Observable Inputs		Significant Other Unobservable Inputs
	Total		(Level 1)		(Level 2)				(Level 3)
Assets
Derivative instruments (Note a, c)	$	21,309	$	—	$	21,309	$	—
Deferred compensation plan assets (Note a, e)		11,208		—		—		11,208
Total	$	32,517	$	—	$	21,309	$	11,208
Liabilities
Earn-out consideration (Note b, d)	$	22,184	$	—	$	—	$	22,184
Derivative instruments (Note b, c)		24,239		—		24,239		—
Deferred compensation plan liability (Note b, f)		10,943		—		—		10,943
Total	$	57,366	$	—	$	24,239	$	33,127

GENPACT LIMITED AND ITS SUBSIDIARIES

Notes to the Consolidated Financial Statements

(Unaudited)

(In thousands, except per share data and share count)

6. Fair value measurements (Continued)

	As of March 31, 2020
	Fair Value Measurements at Reporting Date Using
			Quoted Prices in Active Markets for Identical Assets		Significant Other Observable Inputs		Significant Other Unobservable Inputs
	Total		(Level 1)		(Level 2)		(Level 3)
Assets
Derivative instruments (Note a, c)	$	9,202	$	—	$	9,202	$	—
Deferred compensation plan assets (Note a, e)	$	10,635	$	—	$	—	$	10,635
Total	$	19,837	$	—	$	9,202	$	10,635
Liabilities
Earn-out consideration (Note b, d)	$	22,409	$	—	$	—	$	22,409
Derivative instruments (Note b, c)	$	94,853	$	—	$	94,853	$	—
Deferred compensation plan liability (Note b, f)	$	17,583	$	—	$	—	$	17,583
Total	$	134,845	$	—	$	94,853	$	39,992

(a)	Included in “prepaid expenses and other current assets” and “other assets” in the consolidated balance sheets.

(b)	Included in “accrued expenses and other current liabilities” and “other liabilities” in the consolidated balance sheets.

(c)	The Company values its derivative instruments based on market observable inputs, including both forward and spot prices for the relevant currencies and interest rate indices for relevant interest rates. The quotes are taken from an independent market database.

(d)

The fair value of earn-out consideration, calculated as the present value of expected future payments to be made to the sellers of acquired businesses, was derived by estimating the future financial performance of the acquired businesses using the earn-out formula and performance targets specified in each purchase agreement and adjusting the result to reflect the Company’s estimate of the likelihood of achievement of such targets. Given the significance of the unobservable inputs, the valuations are classified in level 3 of the fair value hierarchy.

(e)

Deferred compensation plan assets consist of life insurance policies held under a Rabbi Trust. Assets held in the Rabbi Trust are valued based on the cash surrender value of the insurance contract, which is determined based on the fair value of the underlying assets included in the insurance portfolio and are therefore classified within level 3 of the fair value hierarchy.

(f)	The fair value of the deferred compensation plan liability is derived based on the fair value of the underlying assets in the insurance policies and is therefore classified within level 3 of the fair value hierarchy.

The following table provides a roll-forward of the fair value of earn-out consideration categorized as level 3 in the fair value hierarchy for the three months ended March 31, 2019 and 2020:

	Three months ended March 31,
	2019			2020
Opening balance	$	17,073		$	22,184
Earn-out consideration payable in connection with acquisitions		—			—
Payments made on earn-out consideration (Note a)		(10,000	)		—
Change in fair value of earn-out consideration (Note b)		—			—
Others (Note c)		403			225
Closing balance	$	7,476		$	22,409

(a) Includes an interest payment on earn-out consideration in excess of the acquisition date fair value, which is included in “cash flows from operating activities” amounting to $1,600 and $0 for the three months ended March 31, 2019 and 2020, respectively.

(b)	Changes in the fair value of earn-out consideration are reported in “other operating (income) expense, net” in the consolidated statements of income.

GENPACT LIMITED AND ITS SUBSIDIARIES

Notes to the Consolidated Financial Statements

(Unaudited)

(In thousands, except per share data and share count)

6. Fair value measurements (Continued)

(c)

“Others” is comprised of interest expense included in “interest income (expense), net” and the impact of changes in foreign exchange reported in “foreign exchange gains (losses), net” in the consolidated statements of income. This also includes a cumulative translation adjustment reported as a component of “other comprehensive income (loss).”

The following table provides a roll-forward of the fair value of deferred compensation plan assets categorized as level 3 in the fair value hierarchy for the three months ended March 31, 2019 and 2020:

	Three months ended March 31,
	2019		2020
Opening balance	$	1,613	$	11,208
Additions (net of redemption)^#		6,165		985
Change in fair value of deferred compensation plan assets (Note a)		288		(1,558	)
Closing balance	$	8,066	$	10,635

^# The Company accrued a liability of $7,248 during the quarter ended March 31, 2020 and a corresponding amount was paid to the plan after March 31, 2020.

(a)	Changes in the fair value of plan assets are reported in “other income (expense), net” in the consolidated statements of income.

The following table provides a roll-forward of the fair value of deferred compensation liabilities categorized as level 3 in the fair value hierarchy for the three months ended March 31, 2019 and 2020:

	Three months ended March 31,
	2019		2020
Opening balance	$	1,582	$	10,943
Additions (net of redemption)		6,165		8,187
Change in fair value of deferred compensation plan liabilities (Note a)		188		(1,547	)
Closing balance	$	7,935	$	17,583

(a)	Changes in the fair value of deferred compensation liabilities are reported in “selling, general and administrative expenses” in the consolidated statements of income.

7.	Derivative financial instruments

The Company is exposed to the risk of rate fluctuations on its foreign currency assets and liabilities and on foreign currency denominated forecasted cash flows and interest rates. The Company has established risk management policies, including the use of derivative financial instruments to hedge foreign currency assets and liabilities, foreign currency denominated forecasted cash flows and interest rate risk. These derivative financial instruments are largely deliverable and non-deliverable forward foreign exchange contracts and interest rate swaps. The Company enters into these contracts with counterparties that are banks or other financial institutions, and the Company considers the risk of non-performance by such counterparties not to be material. The forward foreign exchange contracts and interest rate swaps mature during a period of up to 45 months and the forecasted transactions are expected to occur during the same period.

GENPACT LIMITED AND ITS SUBSIDIARIES

Notes to the Consolidated Financial Statements

(Unaudited)

(In thousands, except per share data and share count)

7. Derivative financial instruments (Continued)

The following table presents the aggregate notional principal amounts of outstanding derivative financial instruments together with the related balance sheet exposure:

	Notional principal amounts (Note a)				Balance sheet exposure asset (liability) (Note b)
	As of December 31, 2019		As of March 31, 2020		As of December 31, 2019				As of March 31, 2020
Foreign exchange forward contracts denominated in:
United States Dollars (sell) Indian Rupees (buy)	$	1,305,000	$	1,202,000	$	(5,740	)	$		(69,021	)
United States Dollars (sell) Philippines Peso (buy)		66,600		56,700		462				(137	)
Euro (sell) United States Dollars (buy)		122,337		158,283		4,135				6,536
Singapore Dollars (buy) United States Dollars (sell)		10,017		10,017		38				(511	)
Euro (sell) Romanian Leu (buy)		26,918		29,746		(314	)			(356	)
Japanese Yen (sell) Chinese Renminbi (buy)		29,350		22,029		(258	)			(452	)
Pound Sterling (sell) United States Dollars (buy)		9,089		6,822		383				699
Australian Dollars (sell) United States Dollars (buy)		35,972		2,300		1,924				253
United States Dollars (sell) Hungarian Font (buy)		20,500		19,500		162				(1,751	)
Hungarian Font (Sell) Euro (buy)		9,534		9,364		(157	)			397
Australian Dollars (sell) Indian Rupees (buy)		—		29,750		—				(90	)
Interest rate swaps (floating to fixed)		477,604		495,149		(3,565	)			(21,218	)
						(2,930	)			(85,651	)

(a)

Notional amounts are key elements of derivative financial instrument agreements but do not represent the amount exchanged by counterparties and do not measure the Company’s exposure to credit, foreign exchange, interest rate or market risks. However, the amounts exchanged are based on the notional amounts and other provisions of the underlying derivative financial instrument agreements. Notional amounts are denominated in U.S. dollars.

(b)	Balance sheet exposure is denominated in U.S. dollars and denotes the mark-to-market impact of the derivative financial instruments on the reporting date.

FASB guidance on derivatives and hedging requires companies to recognize all derivative instruments as either assets or liabilities at fair value in the balance sheet. In accordance with the FASB guidance on derivatives and hedging, the Company designates foreign exchange forward contracts and interest rate swaps as cash flow hedges. Foreign exchange forward contracts are entered into to cover the effects of future exchange rate variability on forecasted revenues and purchases of services, and interest rate swaps are entered into to cover interest rate fluctuation risk. In addition to this program, the Company uses derivative instruments that are not accounted for as hedges under the FASB guidance in order to hedge foreign exchange risks related to balance sheet items, such as receivables and intercompany borrowings, that are denominated in currencies other than the Company’s underlying functional currency.

The fair value of the Company’s derivative instruments and their location in the Company’s financial statements are summarized in the table below:

	Cash flow hedges				Non-designated
	As of December 31, 2019		As of March 31, 2020		As of December 31, 2019		As of March 31, 2020
Assets
Prepaid expenses and other current assets	$	16,214	$	6,625	$	2,009	$	1,388
Other assets	$	3,086	$	1,189	$	—	$	—
Liabilities
Accrued expenses and other current liabilities	$	6,152	$	35,536	$	814	$	16,173
Other liabilities	$	17,273	$	43,144	$	—	$	—

GENPACT LIMITED AND ITS SUBSIDIARIES

Notes to the Consolidated Financial Statements

(Unaudited)

(In thousands, except per share data and share count)

7. Derivative financial instruments (Continued)

Cash flow hedges

For derivative instruments that are designated and qualify as cash flow hedges, the effective portion of the gain (loss) on the derivative instrument is reported as a component of other comprehensive income (loss) and reclassified into earnings in the same period or periods during which the hedged transaction is recognized in the consolidated statements of income. Gains (losses) on the derivatives, representing either hedge ineffectiveness or hedge components excluded from the assessment of effectiveness, are recognized in earnings as incurred.

In connection with cash flow hedges, the gains (losses) recorded as a component of other comprehensive income (loss) (“OCI”), and the related tax effects are summarized below:

	Three months ended March 31,
	2019										2020
	Before Tax Amount			Tax (Expense) or Benefit^*			Net of tax Amount			Before Tax Amount				Tax (Expense) or Benefit^*			Net of tax Amount
Opening balance	$	(2,411	)	$	(5,524	)	$	(7,935	)	$		(4,126	)	$	(1,466	)	$	(5,592	)
Net gains (losses) reclassified into statement of income on completion of hedged transactions		3,193			(1,571	)		1,622				3,740			(961	)		2,779
Changes in fair value of effective portion of outstanding derivatives, net		18,402			(3,624	)		14,778				(63,000	)		12,674			(50,326	)
Gain (loss) on cash flow hedging derivatives, net		15,209			(2,053	)		13,156				(66,740	)		13,635			(53,105	)
Closing balance	$	12,798		$	(7,577	)	$	5,221		$		(70,866	)	$	12,169		$	(58,697	)

^*The tax (expense) benefit includes the effect of novating certain hedging instruments as part of an intercompany transfer.

The Company’s gains or losses recognized in other comprehensive income (loss) and their effects on financial performance are summarized below:




	Amount of Gain (Loss) recognized in OCI on Derivatives							Location of Gain (Loss)	Amount of Gain (Loss) reclassified from OCI into Statement of Income
Derivatives in	(Effective Portion)							reclassified	(Effective Portion)
Cash Flow		Three months ended						from OCI into		Three months ended
Hedging		March 31,						Statement of Income		March 31,
Relationships		2019			2020			(Effective Portion)		2019		2020
Forward foreign exchange contracts		$	20,583		$	(45,707	)	Revenue		$	973	$	2,032
Interest rate swaps			(2,181	)		(17,293	)	Cost of revenue			644		1,026
								Selling, general and administrative expenses			160		323
								Interest expense			1,416		359
		$	18,402		$	(63,000	)			$	3,193	$	3,740

There were no gains (losses) recognized in income on the ineffective portion of derivatives and excluded from effectiveness testing for the three months ended March 31, 2019 and 2020, respectively.

GENPACT LIMITED AND ITS SUBSIDIARIES

Notes to the Consolidated Financial Statements

(Unaudited)

(In thousands, except per share data and share count)

7. Derivative financial instruments (Continued)

Non-designated Hedges



		Three months ended March 31,
Derivatives not designated as hedging instruments	Location of Gain (Loss) recognized in Statement of Income on Derivatives	2019		2020
Forward foreign exchange contracts (Note a)	Foreign exchange gains (losses), net	$	3,660	$	(14,759	)
Forward foreign exchange contracts (Note b)	Foreign exchange gains (losses), net		—		3,963
		$	3,660	$	(10,796	)

(a)

These forward foreign exchange contracts were entered into to hedge fluctuations in foreign exchange rates for recognized balance sheet items such as receivables and intercompany borrowings, and were not originally designated as hedges under FASB guidance on derivatives and hedging. Realized gains (losses) and changes in the fair value of these derivatives are recorded in foreign exchange gains (losses), net in the consolidated statements of income.

(b)

These forward foreign exchange contracts were initially designated as cash flow hedges under ASC guidance on derivatives and hedging. These contracts were terminated because certain forecasted transactions were no longer expected to occur and therefore hedge accounting was no longer applied. Subsequently the realized gains (losses) are recorded in foreign exchange (gains) losses net in the consolidated statements of income.

In connection with the COVID-19 pandemic, the Company has reevaluated its hedging arrangements. The Company has considered the effect of changes, if any, in both counterparty credit risk and the Company’s own non-performance risk while assessing hedge effectiveness and measuring hedge ineffectiveness. The Company believes that its hedges continue to be effective after taking into account the expected impact of the COVID-19 pandemic on the Company’s hedged transactions.

8. Prepaid expenses and other current assets

Prepaid expenses and other current assets consist of the following:

	As of December 31,		As of March 31,
	2019		2020
Advance income and non-income taxes	$	43,763	$	57,283
Contract asset (Note 20)		19,170		21,466
Prepaid expenses		29,734		34,423
Derivative instruments		18,223		8,013
Employee advances		4,209		4,533
Deposits		1,784		3,579
Advances to suppliers		4,289		1,369
Others		49,153		35,692
	$	170,325	$	166,358

GENPACT LIMITED AND ITS SUBSIDIARIES

Notes to the Consolidated Financial Statements

(Unaudited)

(In thousands, except per share data and share count)

9. Property, plant and equipment, net

The following table provides the gross and net amount of property, plant and equipment:

	As of December 31,			As of March 31,
	2019			2020
Property, plant and equipment, gross	$	744,161		$	728,319
Less: Accumulated depreciation and amortization		(490,126	)		(482,519	)
Property, plant and equipment, net	$	254,035		$	245,800

Depreciation expense on property, plant and equipment for the three months ended March 31, 2019 and 2020 was $13,416 and $15,716, respectively. Computer software amortization for the three months ended March 31, 2019 and 2020 amounted to $2,968 and $3,007, respectively.

The depreciation and amortization expenses set forth above include the effect of the reclassification of foreign exchange (gains) losses related to the effective portion of foreign currency derivative contracts, amounting to $(33) and $(44) for the three months ended March 31, 2019 and 2020.

10. Goodwill and intangible assets

The following table presents the changes in goodwill for the year ended December 31, 2019 and three months ended March 31, 2020:

	For the year ended December 31,				For the three months ended March 31,
	2019				2020
Opening balance	$	1,393,832	$	1,574,466
Goodwill relating to acquisitions consummated during the period		185,381		—
Impact of measurement period adjustments		(988)		—
Effect of exchange rate fluctuations		(3,759)		(19,787)
Closing balance	$	1,574,466	$	1,554,679

The following table presents the changes in goodwill by reporting unit for the three months ended March 31, 2020:


		BCMI	CGRLH	HMS	Total
Opening balance	$	417,213	555,130	602,123	1,574,466
Goodwill relating to acquisitions consummated during the period		—	—	—	—
Impact of measurement period adjustments		—	—	—	—
Effect of exchange rate fluctuations		(5,683)	(7,262)	(6,842)	(19,787)
Closing balance	$	411,530	547,868	595,281	1,554,679

The following table presents the changes in goodwill by reporting unit for the year ended December 31, 2019:


		BCMI	CGRLH	HMS	Total
Opening balance	$	398,601	512,296	482,935	1,393,832
Goodwill relating to acquisitions consummated during the period		20,072	44,365	120,944	185,381
Impact of measurement period adjustments		(380)	(151)	(457)	(988)
Effect of exchange rate fluctuations		(1,080)	(1,380)	(1,299)	(3,759)
Closing balance	$	417,213	555,130	602,123	1,574,466

The total amount of goodwill deductible for tax purposes was $282,524 and $275,943 as of December 31, 2019 and March 31, 2020, respectively.

GENPACT LIMITED AND ITS SUBSIDIARIES

Notes to the Consolidated Financial Statements

(Unaudited)

(In thousands, except per share data and share count)

10. Goodwill and intangible assets (Continued)

The Company’s intangible assets are as follows:

	As of December 31, 2019						As of March 31,2020
	Gross carrying amount		Accumulated amortization & Impairment		Net		Gross carrying amount		Accumulated amortization & Impairment		Net
Customer-related intangible assets	$	415,386	$	325,910	$	89,476	$	407,549	$	327,266	$	80,283
Marketing-related intangible assets		84,169		54,031		30,138		83,791		55,426		28,365
Technology-related intangible assets		149,262		61,150		88,112		156,400		68,734		87,666
Intangible assets under development		26,646		3,511		23,135		18,722		—		18,722
		675,463		444,602	$	230,861	$	666,462	$	451,426	$	215,036

Amortization expenses for intangible assets acquired as a part of business combination and disclosed in the consolidated statements of income under amortization of acquired intangible assets for the three months ended March 31, 2019 and 2020 were $8,509 and $10,741, respectively.

Amortization expenses for internally-developed and other intangible assets disclosed in the consolidated statements of income under cost of revenue and selling, general and administrative expenses for the three months ended March 31, 2019 and 2020 were $3,645 and $6,906, respectively.

Amortization expenses for the technology-related, internally-developed intangible assets set forth above include the effect of the reclassification of foreign exchange (gains) losses related to the effective portion of foreign currency derivative contracts, amounting to $(7) and $(17) for the three months ended March 31, 2019 and 2020, respectively.

During the first quarter of 2020, the Company reviewed the carrying value of intangibles and goodwill due to the events and circumstances surrounding the COVID-19 pandemic. The Company has used internal and external information, including recently signed client engagements for which service delivery has not yet begun and projections adjusted to meet economic forecasts, for the purpose of computation and developing assumptions. No impairment loss on the Company’s intangible assets or goodwill during the three months ended March 31, 2020 was recorded as a result of such review and no change in amortization method or period was required for the intangible assets.

11. Short-term borrowings

The Company has the following borrowing facilities:

(a)

Fund-based and non-fund-based credit facilities with banks, which are available for operational requirements in the form of overdrafts, letters of credit, guarantees and short-term loans. As of December 31, 2019 and March 31, 2020, the limits available were $14,307 and $13,989, respectively, of which $7,486 and $7,292, respectively, was utilized, constituting non-funded drawdown.

(b)

A fund-based and non-fund based revolving credit facility of $500,000, which the Company obtained through an amendment of its existing credit agreement on August 9, 2018, as described in Note 12. Prior to the amendment, the Company’s revolving credit facility was $350,000. The amended credit facility expires on August 8, 2023. The funded drawdown amount under the Company’s revolving facilities bore interest at a rate equal to LIBOR plus a margin of 1.375% as of December 31, 2019 and March 31, 2020. The unutilized amount on the revolving facilities bore a commitment fee of 0.20% as of December 31, 2019 and March 31, 2020. As of December 31, 2019 and March 31, 2020, a total of $72,098 and $167,639, respectively, was utilized, of which $70,000 and $165,000, respectively, constituted funded drawdown and $2,098 and $2,639, respectively, constituted non-funded drawdown. The Company’s amended credit agreement contains certain customary covenants, including a maximum leverage covenant and a minimum interest coverage ratio. During the three months ended March 31, 2020, the Company was in compliance with the financial covenants of the credit agreement.

GENPACT LIMITED AND ITS SUBSIDIARIES

Notes to the Consolidated Financial Statements

(Unaudited)

(In thousands, except per share data and share count)

12. Long-term debt

In August 2018, the Company amended its 2015 credit facility (“the 2015 Facility”), which was comprised of an $800,000 term loan and a $350,000 revolving credit facility. The amended facility is comprised of a $680,000 term loan, which represents the outstanding balance under the 2015 Facility as of the date of amendment, and a $500,000 revolving credit facility. The amended facility expires on August 8, 2023. The amendment did not result in a substantial modification of $550,814 of the outstanding term loan under the 2015 Facility. Further, as a result of the amendment, the Company extinguished the outstanding term loan under the 2015 Facility of $129,186 and obtained additional funding of $129,186, resulting in no change to the outstanding principal of the term loan under the amended facility. In connection with the amendment, the Company expensed $2,029, representing partial acceleration of the amortization of the existing unamortized debt issuance costs and an additional fee paid to the Company’s lenders related to the term loan. The overall borrowing capacity under the revolving credit facility increased from $350,000 to $500,000. The amendment of the revolving credit facility resulted in accelerated amortization of $82 relating to existing unamortized debt issuance cost. The remaining unamortized costs and an additional third-party fee paid in connection with the amendment will be amortized over the term of the amended facility, which will expire on August 8, 2023.

Borrowings under the amended credit facility bear interest at a rate equal to, at the election of the Company, either LIBOR plus an applicable margin equal to 1.375% per annum, compared to a margin of 1.50% under the 2015 Facility, or a base rate plus an applicable margin equal to 0.375% per annum, compared to a margin of 0.50% under the 2015 Facility, in each case subject to adjustment based on the Company’s debt ratings provided by Standard & Poor’s Rating Services and Moody’s Investors Service, Inc. Based on the Company’s election and current credit rating, the applicable interest rate is equal to LIBOR plus 1.375% per annum. The amended credit agreement restricts certain payments, including dividend payments, if there is an event of default under the credit agreement or if the Company is not, or after making the payment would not be, in compliance with certain financial covenants contained in the amended credit agreement. These covenants require the Company to maintain a net debt to EBITDA leverage ratio of below 3x and an interest coverage ratio of more than 3x. For the quarter ended March 31, 2020, the Company was in compliance with the terms of the credit agreement, including all of the financial covenants therein. The Company’s retained earnings are not subject to any restrictions on availability to make dividend payments to shareholders, subject to compliance with the financial covenants described above that are contained in the amended credit agreement.

As of December 31, 2019 and March 31, 2020, the amount outstanding under the term loan, net of debt amortization expense of $1,641 and $1,516, was $627,359 and $618,984, respectively. As of December 31, 2019 and March 31, 2020, the term loan bore interest at a rate equal to LIBOR plus a margin of 1.375% per annum. Indebtedness under the amended credit facility is unsecured. The amount outstanding on the term loan as of March 31, 2020 requires quarterly payments of $8,500, and the balance of the loan is due and payable upon the maturity of the term loan on August 8, 2023.

The maturity profile of the term loan outstanding as of March 31, 2020, net of debt amortization expense, is as follows:

Year ended	Amount
2020		25,133
2021		33,537
2022		33,564
2023		526,750
Total	$	618,984

GENPACT LIMITED AND ITS SUBSIDIARIES

Notes to the Consolidated Financial Statements

(Unaudited)

(In thousands, except per share data and share count)

12. Long-term debt (Continued)

Genpact Luxembourg S.à.r.l. (the “Issuer”), a wholly owned subsidiary of the Company, issued $350,000 aggregate principal amount of 3.70% senior notes in March 2017 (the “2017 Senior Notes”), and $400,000 aggregate principal amount of 3.375% senior notes in November 2019 (the “2019 Senior Notes” and together with the 2017 Senior Notes, the “Senior Notes”). These issuances were fully guaranteed by the Company. The total debt issuance cost of $2,642 and $2,937 incurred in connection with the 2017 Senior Notes and 2019 Senior Notes offerings, respectively, are being amortized over the lives of the Senior Notes as an additional interest expense. As of December 31, 2019 and March 31, 2020, the amount outstanding under the 2017 Senior Notes, net of debt amortization expense of $1,186 and $1,055, respectively, was $348,814 and $348,945, respectively, which is payable on April 1, 2022. As of December 31, 2019 and March 31, 2020, the amount outstanding under the 2019 Senior Notes, net of debt amortization expense of $2,868 and $2,723, was $397,132 and $397,277, respectively. The Issuer will pay interest on the 2017 Senior Notes semi-annually in arrears on April 1 and October 1 of each year and on the 2019 Senior Notes semi-annually in arrears on June 1 and December 1 of each year, ending on the maturity dates of April 1, 2022 and December 1, 2024, respectively. The Company, at its option, may redeem the Senior Notes at any time in whole or in part, at a redemption price equal to (i) 100% of the principal amount of the notes redeemed, together with accrued and unpaid interest on the redeemed amount, and (ii) if the notes are redeemed prior to, in the case of the 2017 Senior Notes, March 1, 2022, and in the case of the 2019 Senior Notes, November 1, 2024, a specified “make-whole” premium. The Senior Notes are subject to certain customary covenants, including limitations on the ability of the Company and certain of its subsidiaries to incur debt secured by liens, engage in certain sale and leaseback transactions and consolidate, merge, convey or transfer their assets. During the three months ended March 31, 2020, the Company and its applicable subsidiaries were in compliance with the covenants. Upon certain change of control transactions, the Issuer will be required to make an offer to repurchase the notes at a price equal to 101% of the aggregate principal amount of such notes, plus accrued and unpaid interest. The interest rate payable on the notes is subject to adjustment if the credit rating of the notes is downgraded, up to a maximum increase of 2.0%.

A summary of the company’s long-term debt is as follows:


	As of December 31, 2019	As of March 31, 2020
Credit facility, net of debt amortization expense	627,359	618,984
Senior Notes 3.70%, net of debt amortization expense	348,814	348,945
Senior Notes 3.375%, net of debt amortization expense	397,132	397,277
Total	$ 1,373,305	$ 1,365,206
Current portion	33,509	33,517
Non-current portion	1,339,796	1,331,689
Total	$ 1,373,305	$ 1,365,206

GENPACT LIMITED AND ITS SUBSIDIARIES

Notes to the Consolidated Financial Statements

(Unaudited)

(In thousands, except per share data and share count)

13. Accrued expenses and other current liabilities

Accrued expenses and other current liabilities consist of the following:

	As of December 31,		As of March 31,
	2019		2020
Accrued expenses	$	178,845	$	151,223
Accrued employee cost		273,506		139,048
Earn-out consideration		6,384		6,393
Statutory liabilities		62,350		77,187
Retirement benefits		2,263		1,696
Compensated absences		26,116		26,221
Derivative instruments		6,966		51,709
Contract liabilities (Note 20)		97,313		121,316
Finance leases liability		9,740		11,634
Other liabilities		20,388		24,718
	$	683,871	$	611,145

14. Other liabilities

Other liabilities consist of the following:

	As of December 31,		As of March 31,
	2019		2020
Accrued employee cost	$	8,729	$	10,962
Earn-out consideration		15,800		16,016
Retirement benefits		13,162		12,528
Compensated absences		35,029		34,182
Derivative instruments		17,273		43,144
Contract liabilities (Note 20)		78,613		70,923
Finance leases liability		20,725		25,868
Others		19,585		26,170
	$	208,916	$	239,793

15. Employee benefit plans

The Company has employee benefit plans in the form of certain statutory and other schemes covering its employees.

Defined benefit plans

In accordance with Indian law, the Company maintains a defined benefit retirement plan covering substantially all of its Indian employees. In accordance with Mexican law, the Company provides termination benefits to all of its Mexican employees. In addition, certain of the Company’s subsidiaries in the Philippines, Israel and Japan sponsor defined benefit retirement programs.

Net defined benefit plan costs for the three months ended March 31, 2019 and 2020 include the following components:

	Three months ended March 31,
	2019			2020
Service costs	$	1,973		$	2,927
Interest costs		1,072			1,357
Amortization of actuarial loss		317			651
Expected return on plan assets		(633	)		(1,181	)
Net defined benefit plan costs	$	2,729		$	3,754

GENPACT LIMITED AND ITS SUBSIDIARIES

Notes to the Consolidated Financial Statements

(Unaudited)

(In thousands, except per share data and share count)

15. Employee benefit plans (Continued)

Defined contribution plans

During the three months ended March 31, 2019 and 2020, the Company contributed the following amounts to defined contribution plans in various jurisdictions:

	Three months ended March 31,
	2019		2020
India	$	6,565	$	8,201
U.S.		4,326		4,423
U.K.		2,423		2,973
China		4,773		3,923
Other regions		1,069		2,115
Total	$	19,156	$	21,635

Deferred compensation plan

On July 1, 2018, Genpact LLC, a wholly-owned subsidiary of the Company, adopted an executive deferred compensation plan (the “Plan”). The Plan provides a select group of U.S.-based members of Company management with the opportunity to defer from 1% to 80% of their base salary and from 1% to 100% of their qualifying bonus compensation (or such other minimums or maximums as determined by the Plan administrator from time to time) pursuant to the terms of the Plan. Participant deferrals are 100% vested at all times. The Plan also allows for discretionary supplemental employer contributions by the Company, in its sole discretion, which will be subject to a two-year vesting schedule (50% vesting on the one-year anniversary of approval of the contribution and 50% vesting on the second year anniversary of approval of the contribution) or such other vesting schedule as determined by the Company.

The Plan also provides an option for participants to elect to receive deferred compensation and earnings thereon on either fixed date(s) no earlier than two years following the applicable Plan year (or end of the applicable performance period for performance-based bonus compensation) or following a separation from service, in each case either in a lump sum or in annual installments over a term of up to 15 years. Each Plan participant’s compensation deferrals are credited or debited with notional investment gains and losses equal to the performance of selected hypothetical investment funds offered under the Plan and elected by the participant.

The Company has investments in funds held in Company-owned life insurance policies which are held in a Rabbi Trust that are classified as trading securities. Management determines the appropriate classification of the securities at the time they are acquired and evaluates the appropriateness of such classifications at each balance sheet date. The securities are classified as trading securities because they are held for resale in anticipation of short-term fluctuations in market prices. The trading securities are stated at fair value.

The liability for the deferred compensation plan was $10,943 and $17,583 as of December 31, 2019 and March 31, 2020, respectively, and is included in “other liabilities” in the consolidated balance sheets.

In connection with the administration of the Plan, the Company has purchased company-owned life insurance policies insuring the lives of certain employees. The cash surrender value of these policies was $11,208 and $10,635 as of December 31, 2019 and March 31, 2020, respectively. The cash surrender value of these insurance policies is included in “other assets” in the consolidated balance sheets.

During the three months ended March 31, 2019 and 2020, the change in the fair value of Plan assets was $288 and $(1,558), respectively, which is included in “other income (expense), net,” in the consolidated statements of income. During the three months ended March 31, 2019 and 2020, the change in the fair value of deferred compensation liabilities was $188 and $(1,547), respectively, which is included in “selling, general and administrative expenses.”

GENPACT LIMITED AND ITS SUBSIDIARIES

Notes to the Consolidated Financial Statements

(Unaudited)

(In thousands, except per share data and share count)

16. Stock-based compensation

The Company has issued options under the Genpact Limited 2007 Omnibus Incentive Compensation Plan (the “2007 Omnibus Plan”) and the Genpact Limited 2017 Omnibus Incentive Compensation Plan (the “2017 Omnibus Plan”) to eligible persons, including employees, directors and certain other persons associated with the Company.

Under the 2007 Omnibus Plan, shares underlying options forfeited, expired, terminated or cancelled under any of the Company’s predecessor plans were added to the number of shares otherwise available for grant under the 2007 Omnibus Plan. The 2007 Omnibus Plan was amended and restated on April 11, 2012 to increase the number of common shares authorized for issuance by 5,593,200 shares to 15,000,000 shares.

On May 9, 2017, the Company’s shareholders approved the adoption of the 2017 Omnibus Plan, pursuant to which 15,000,000 Company common shares are available for issuance. The 2017 Omnibus Plan was amended and restated on April 5, 2019 to increase the number of common shares authorized for issuance by 8,000,000 shares to 23,000,000 shares. No grants may be made under the 2007 Omnibus Plan after the date of adoption of the 2017 Omnibus Plan. Grants that were outstanding under the 2007 Omnibus Plan as of the date of Company’s adoption of the 2017 Omnibus Plan remain subject to the terms of the 2007 Omnibus Plan.

Stock-based compensation costs relating to the foregoing plans during the three months ended March 31, 2019 and March 31, 2020 were $18,231 and $17,135, respectively. These costs have been allocated to “cost of revenue” and “selling, general, and administrative expenses.”

Stock options

All options granted under the 2007 and 2017 Omnibus Plans are exercisable into common shares of the Company, have a contractual period of ten years and vest over four to five years unless specified otherwise in the applicable award agreement. The Company recognizes compensation cost over the vesting period of the option.

Compensation cost is determined at the date of grant by estimating the fair value of an option using the Black-Scholes option-pricing model.

The following table shows the significant assumptions used in determining the fair value of options granted in the three months ended March 31, 2019 and March 31, 2020. 1,771,068 options were granted in the three months ended March 31, 2019.

	Three months ended March 31, 2019	Three months ended March 31, 2020
Dividend yield	1.08%			0.89%
Expected life (in months)	84			84
Risk-free rate of interest	2.63%		1.50%
Volatility	21.38%		20.96%

GENPACT LIMITED AND ITS SUBSIDIARIES

Notes to the Consolidated Financial Statements

(Unaudited)

(In thousands, except per share data and share count)

16. Stock-based compensation (Continued)

A summary of stock option activity during the three months ended March 31, 2020 is set out below:

	Three months ended March 31, 2020
	Shares arising out of options			Weighted average exercise price		Weighted average remaining contractual life (years)				Aggregate intrinsic value
Outstanding as of January 1, 2020		8,360,212		$	25.33		6.5			$		—
Granted		431,924			43.94		—					—
Forfeited		(572,261)			27.98		—					—
Expired		—			—		—					—
Exercised		(87,528	)		14.27		—					1,307
Outstanding as of March 31, 2020		8,132,347		$	26.25		6.4			$		34,731
Vested as of March 31, 2020 and expected to vest thereafter (Note a)	7,801,794			$	25.99			6.4	$		34,397
Vested and exercisable as of March 31, 2020		3,318,511		$	19.72		3.5			$		31,454
Weighted average grant date fair value of grants during the period	$	9.72

(a)	Options expected to vest reflect an estimated forfeiture rate.

As of March 31, 2020, the total remaining unrecognized stock-based compensation cost for options expected to vest amounted to $25,809, which will be recognized over the weighted average remaining requisite vesting period of 3.5 years.

Restricted share units

The Company has granted restricted share units (“RSUs”) under the 2007 and 2017 Omnibus Plans. Each RSU represents the right to receive one common share. The fair value of each RSU is the market price of one common share of the Company on the date of the grant. The RSUs granted to date have graded vesting schedules of three months to four years. The compensation expense is recognized on a straight-line basis over the vesting term. A summary of RSU activity during the three months ended March 31, 2020 is set out below:

	Three months ended March 31, 2020
	Number of Restricted Share Units			Weighted Average Grant Date Fair Value
Outstanding as of January 1, 2020		1,261,706		$	31.41
Granted		6,598			30.31
Vested (Note a)		(15,200	)		25.31
Forfeited		(518)			25.53
Outstanding as of March 31, 2020		1,252,586		$	31.48
Expected to vest (Note b)		1,155,824

(a)	15,200 RSUs that vested during the period were net settled upon vesting by issuing 10,002 shares (net of minimum statutory tax withholding).

(b)	The number of RSUs expected to vest reflects the application of an estimated forfeiture rate.

44,562 RSUs vested in the year ended December 31, 2018, in respect of which 44,165 shares were issued during the three months ended March 31, 2020 after withholding shares to the extent required to satisfy minimum statutory withholding taxes.

GENPACT LIMITED AND ITS SUBSIDIARIES

Notes to the Consolidated Financial Statements

(Unaudited)

(In thousands, except per share data and share count)

16. Stock-based compensation (Continued)

As of March 31, 2020, the total remaining unrecognized stock-based compensation cost related to RSUs amounted to $18,850, which will be recognized over the weighted average remaining requisite vesting period of 2.3 years.

Performance units

The Company also grants stock awards in the form of performance units (“PUs”) and has granted PUs under both the 2007 and 2017 Omnibus Plans.

Each PU represents the right to receive one common share at a future date based on the Company’s performance against specified targets. PUs granted to date have vesting schedules of six months to three years. The fair value of each PU is the market price of one common share of the Company on the date of grant and assumes that performance targets will be achieved. PUs granted under the plans are subject to cliff vesting. The compensation expense for such awards is recognized on a straight-line basis over the vesting terms. During the performance period, the Company’s estimate of the number of shares to be issued is adjusted upward or downward based upon the probability of achievement of the performance targets. The ultimate number of shares issued and the related compensation cost recognized is based on a comparison of the final performance metrics to the specified targets.

A summary of PU activity during the three months ended March 31, 2020 is set out below:

	Three months ended March 31, 2020
	Number of Performance Units		Weighted Average Grant Date Fair Value		Maximum Shares Eligible to Receive
Outstanding as of January 1, 2020		6,058,464	$	31.07		6,058,464
Granted		339,677		43.94		679,354
Vested (Note a)		(1,496,377)		25.21		(1,496,377)
Forfeited		(230,479)		32.61		(230,479)
Adjustment upon final determination of level of performance goal achievement (Note b)		6,503		34.72		6,503
Outstanding as of March 31, 2020		4,677,788	$	33.81		5,017,465
Expected to vest (Note c)		4,004,697

(a)	1,496,377 PSUs that vested during the period were net settled upon vesting by issuing 902,532 shares (net of minimum statutory tax withholding).

(b)	Represents an adjustment made in March 2020 to the number of shares subject to the PUs granted in 2019 upon certification of the level of achievement of the performance targets underlying such awards.

(c)	The number of PUs expected to vest reflects the application of an estimated forfeiture rate.

As of March 31, 2020, the total remaining unrecognized stock-based compensation cost related to PUs amounted to $66,146, which will be recognized over the weighted average remaining requisite vesting period of 1.6 years.

Employee Stock Purchase Plan (ESPP)

On May 1, 2008, the Company adopted the Genpact Limited U.S. Employee Stock Purchase Plan and the Genpact Limited International Employee Stock Purchase Plan (together, the “ESPP”). In April 2018, these plans were amended and restated, and their terms were extended to August 31, 2028.

The ESPP allows eligible employees to purchase the Company’s common shares through payroll deductions at 90% of the closing price of the Company’s common shares on the last business day of each purchase interval. The dollar amount of common shares purchased under the ESPP may not exceed 15% of the participating employee’s base salary, subject to a cap of $25 per employee per calendar year. With effect from September 1, 2009, the offering periods commence on the first business day in March, June, September and December of each year and end on the last business day of the subsequent May, August, November and February. 4,200,000 common shares have been reserved for issuance in the aggregate over the term of the ESPP.

GENPACT LIMITED AND ITS SUBSIDIARIES

Notes to the Consolidated Financial Statements

(Unaudited)

(In thousands, except per share data and share count)

16. Stock-based compensation (Continued)

During the three months ended March 31, 2019 and 2020, 64,869 and 81,289 common shares, respectively, were issued under the ESPP.

The ESPP is considered compensatory under the FASB guidance on Compensation-Stock Compensation.

The compensation expense for the ESPP is recognized in accordance with the FASB guidance on Compensation-Stock Compensation. The compensation expense for the ESPP during the three months ended March 31, 2019 and 2020 was $230 and $352, respectively, and has been allocated to cost of revenue and selling, general, and administrative expenses.

17. Capital stock

Share repurchases

The Board of Directors of the Company (the “Board”) has authorized repurchases of up to $1,250,000 under the

Company’s existing share repurchase program. The Company’s share repurchase program does not obligate it to acquire any specific number of shares. Under the program, shares may be purchased in privately negotiated and/or open market transactions, including under plans complying with Rule 10b5-1 under the Securities Exchange Act of 1934, as amended.

During the three months ended March 31, 2020, the Company repurchased 1,042,188 of its common shares on the open market at a weighted average price of $43.18 per share, for an aggregate cash amount of $45,000. All repurchased shares have been retired. There were no repurchases during the three months ended March 31, 2019.

The Company records repurchases of its common shares on the settlement date of each transaction. Shares purchased and retired are deducted to the extent of their par value from common stock and from retained earnings for the excess over par value. Direct costs incurred to acquire the shares are included in the total cost of the shares purchased. For the three months ended March 31, 2020, retained earnings were reduced by the direct costs related to share repurchases of $21.

Dividend

On February 7, 2019, the Company announced that its Board had approved a 13% increase in its quarterly cash dividend to $0.085 per share, up from $0.075 per share in 2018, representing an annual dividend of $0.34 per common share, up from $0.30 per share in 2018, payable to holders of the Company’s common shares. On March 20, 2019, the Company paid a dividend of $0.085 per share, amounting to $16,119 in the aggregate, to shareholders of record as of March 8, 2019.

On February 6, 2020, the Company announced that its Board had approved a 15% increase in its quarterly cash dividend to $0.0975 per share, up from $0.085 per share in 2019, representing a planned annual dividend of $0.39 per common share, up from $0.34 per share in 2019, payable to holders of the Company’s common shares. On March 18, 2020, the Company paid a dividend of $0.0975 per share, amounting to $18,543 in the aggregate, to shareholders of record as of March 9, 2020.

GENPACT LIMITED AND ITS SUBSIDIARIES

Notes to the Consolidated Financial Statements

(Unaudited)

(In thousands, except per share data and share count)

18. Earnings per share

The Company calculates earnings per share in accordance with FASB guidance on earnings per share. Basic and diluted earnings per common share give effect to the change in the number of Company common shares outstanding. The calculation of basic earnings per common share is determined by dividing net income available to common shareholders by the weighted average number of common shares outstanding during the respective periods. The potentially dilutive shares, consisting of outstanding options on common shares, restricted share units, common shares to be issued under the ESPP and performance units, have been included in the computation of diluted net earnings per share and the number of weighted average shares outstanding, except where the result would be anti-dilutive.

The number of stock awards outstanding but not included in the computation of diluted earnings per common share because their effect was anti-dilutive is 4,547,975 and 304,070 for the three months ended March 31, 2019 and 2020, respectively.

	Three months ended March 31,
	2019		2020
Net income available to Genpact Limited common shareholders	$	60,841	$	85,698
Weighted average number of common shares used in computing basic earnings per common share		189,451,845		190,626,757
Dilutive effect of stock-based awards		3,942,363		5,905,756
Weighted average number of common shares used in computing dilutive earnings per common share		193,394,208		196,532,513
Earnings per common share attributable to Genpact Limited common shareholders
Basic	$	0.32	$	0.45
Diluted	$	0.31	$	0.44

GENPACT LIMITED AND ITS SUBSIDIARIES

Notes to the Consolidated Financial Statements

(Unaudited)

(In thousands, except per share data and share count)

19. Segment reporting

The Company manages various types of business process and information technology services in an integrated manner for clients in various industries and geographic locations. The Company's operating segments are significant strategic business units that align its products and services with how it manages its business, approaches key markets and interacts with its clients. Effective from the quarter and year ended December 31, 2019, the Company implemented operational changes in how its Chief Operating Decision Maker (“CODM”) manages its businesses, including resource allocation and performance assessment. As a result of these changes, the Company now has three operating segments, representing the individual businesses that are run separately under the new structure.

The Company’s reportable segments are as follows: (1) Banking, Capital Markets and Insurance (“BCMI”); (2) Consumer Goods, Retail, Life Sciences and Healthcare (“CGRLH”); and (3) High Tech, Manufacturing and Services (“HMS”).

The Company has restated segment information for the historical periods presented herein to conform to the current presentation. This change in segment presentation does not affect the Company's consolidated statements of income, balance sheets or statements of cash flows.

The Company’s Chief Executive Officer, who has been identified as the CODM, reviews operating segment revenue, which is a GAAP measure, and operating segment adjusted income from operations, which is a non-GAAP measure. The Company does not allocate and therefore the CODM does not evaluate foreign exchange gain/(losses), interest income/(expense), other income/(expense), or income taxes by segment. The Company’s operating assets and liabilities pertain to multiple segments. The Company manages assets and liabilities on a total company basis, not by operating segment, and therefore asset and liabilities information and capital expenditures by operating segment are not presented to the CODM and are not reviewed by the CODM.

Revenues and adjusted income from operations for each of the Company’s segments for the three months ended March 31, 2020 were as follows:

	Reportable segments
	BCMI		CGRLH		HMS		Others*			Total
Revenues, net		268,757		305,221		354,218		(5,004	)		923,192
Adjusted income from operations		35,625		40,666		55,073	4,361				135,725
Stock-based compensation												(17,487	)
Amortization of acquired intangible assets (other than included above)											(10,514		)
Acquisition-related expenses											-
Foreign exchange gains (losses), net											14,531
Interest income (expense), net											(11,696		)
Income tax expense											(24,861		)
Net income attributable to Genpact Limited shareholders											85,698

*Revenues, net for “Others” primarily represents the impact of foreign exchange fluctuations, which is not allocated to the Company’s segments for management’s internal reporting purposes. Adjusted income from operations for “Others” primarily represents the impact of over-absorption of overhead and foreign exchange fluctuations, which are not allocated to the Company’s segments for management’s internal reporting purposes.

GENPACT LIMITED AND ITS SUBSIDIARIES

Notes to the Consolidated Financial Statements

(Unaudited)

(In thousands, except per share data and share count)

19. Segment reporting (Continued)

Revenues and adjusted income from operations for each of the Company’s segments for the three months ended March 31, 2019 were as follows:

	Reportable segments
	BCMI		CGRLH		HMS		Others**		Total
Revenues, net		239,564		256,590		315,431		(2,379)		809,206
Adjusted income from 0perations		21,409		34,497		57,450		8,155		121,511
Stock-based compensation										(18,461	)
Amortization of acquired intangible assets (other than included above)										(8,204	)
Acquisition-related expenses										(967	)
Foreign exchange gains (losses), net										(3,432)
Interest income (expense), net										(11,123	)
Income tax expense										(18,483	)
Net income attributable to Genpact Limited shareholders										60,841

**Revenues, net for “Others” primarily represents the impact of foreign exchange fluctuations, which is not allocated to the Company’s three segments for management’s internal reporting purposes. Adjusted income from operations for “Others” primarily represents government incentives and the impact of foreign exchange fluctuations, which are not allocated to the Company’s segments for management’s internal reporting purposes.

20. Net revenues

Disaggregation of revenue

In the following table, the Company’s revenue is disaggregated by customer classification:

	Three months ended March 31,
	2019		2020
GE	$	109,042	$	121,657
Global Clients		700,164		801,535
Total net revenues	$	809,206	$	923,192

The entire amount of revenue from GE is included in revenue from the HMS segment, and the remainder of revenue from the HMS segment consists of revenue from Global Clients. All of the segment revenue from both the BCMI and CGRLH segments consists of revenue from Global Clients. Refer to Note 19 for details on the net revenues for each of the Company’s segments.

The Company has evaluated the impact of COVID-19 on the Company’s net revenues for the three months ended March 31, 2020, including as a result of constraints on the Company’s ability to render services, whether due to full or partial shutdowns of the Company’s facilities or significant travel restrictions, penalties relating to breaches of service level agreements and contract terminations or contract performance delays initiated by clients. Based on this evaluation, the Company has concluded that, during the three months ended March 31, 2020, the impact of COVID-19 was not material to the Company’s net revenues. Due to the nature of the pandemic, the Company continues to monitor developments to identify significant uncertainties relating to revenue in future periods.

GENPACT LIMITED AND ITS SUBSIDIARIES

Notes to the Consolidated Financial Statements

(Unaudited)

(In thousands, except per share data and share count)

20. Net revenues (Continued)

Contract balances

Accounts receivable include amounts for services that the Company has performed but for which payment has not been received. The Company typically follows a 30-day billing cycle and, as such, at any point in time may have accrued up to 30 days of revenues that have not been billed. The Company has determined that in instances where the timing of revenue recognition differs from the timing of invoicing, the related contracts generally do not include a significant financing component. Refer to Note 5 for details on the Company’s accounts receivable and allowance for credit losses.

The following table provides details of the Company’s contract liabilities:

	Three months ended March 31, 2019						Three months ended March 31, 2020
Particulars	Advance from customers			Deferred transition revenue			Advance from customers			Deferred transition revenue
Opening balance	$	22,892		$	95,648		$	44,818		$	131,108
Impact of opening balance offset with contract asset		3,821		$	25,604			12,515		$	43,289
Gross opening balance	$	26,713		$	121,252		$	57,333		$	174,397
Additions		14,147			24,217			50,200			23,091
Effect of business combinations		444			—			—			—
Revenue recognized		(10,912	)		(11,728	)		(31,506	)		(14,373	)
Currency translation adjustments		(16	)		128			(732	)		(699	)
Gross closing balance	$	30,376		$	133,869		$	75,295		$	182,416
Impact of closing balance offset with contract asset		(4,328	)		(36,732	)		(11,098	)		(54,374	)
Closing balance (Note a)	$	26,048		$	97,137		$	64,197		$	128,042

(a) Included in "accrued expenses and other current liabilities" and "other liabilities" in the consolidated balance sheet.

The following table includes estimated revenue expected to be recognized in the future related to remaining performance obligations as of March 31, 2020:

Particulars	Total				Less than 1 year				1-3 years				3-5 years				After 5 years
Transaction price allocated to remaining performance obligations	$	192,239				121,316				53,870				14,735				2,318

GENPACT LIMITED AND ITS SUBSIDIARIES

Notes to the Consolidated Financial Statements

(Unaudited)

(In thousands, except per share data and share count)

20. Net revenues (Continued)

The following table provides details of the Company’s contract assets:

Particulars	Three months ended March 31, 2019			Three months ended March 31, 2020
Opening balance	$	45,035		$	40,346
Impact of opening balance offset with contract liability		29,425			55,804
Gross opening balance	$	74,460		$	96,150
Additions		27,113			24,155
Reduction in revenue recognized		(13,560	)		(11,628	)
Gross closing balance	$	88,013		$	108,677
Impact of closing balance offset with contract liability		(41,062	)		(65,472	)
Closing balance (Note b)	$	46,951		$	43,205

(b) Included in "prepaid expenses and other current assets" and "other assets" in the consolidated balance sheet.

The following table provides details of the Company’s contract cost assets:

	Three months ended March 31, 2019				Three months ended March 31, 2020
Particulars	Sales incentive programs		Transition activities		Sales incentive programs		Transition activities
Opening balance	$	25,891	$	134,302	$	35,366	$	170,132
Closing balance		36,380		144,423		34,417		176,649
Amortization		4,107		11,510		4,119		13,533

21. Cost of revenue

Cost of revenue consists of the following:

	Three months ended March 31,
	2019		2020
Personnel expenses	$	380,178	$	462,115
Operational expenses		119,792		117,197
Depreciation and amortization		19,167		25,459
	$	519,137	$	604,771

22. Selling, general and administrative expenses

Selling, general and administrative expenses consist of the following:

	Three months ended March 31,
	2019		2020
Personnel expenses	$	142,480	$	149,628
Operational expenses		46,210		44,747
Depreciation and amortization		2,712		2,967
	$	191,402	$	197,342

GENPACT LIMITED AND ITS SUBSIDIARIES

Notes to the Consolidated Financial Statements

(Unaudited)

(In thousands, except per share data and share count)

23. Other operating (income) expense, net

	Three months ended March 31,
	2019		2020
Other operating (income) expense	$	86	$	(320	)
Other operating (income) expense, net	$	86	$	(320	)

24. Interest income (expense), net

	Three months ended March 31,
	2019			2020
Interest income	$	1,764		$	2,274
Interest expense		(12,887	)		(13,970	)
Interest income (expense), net	$	(11,123	)	$	(11,696	)

25. Income taxes

The Company determines its tax provision for interim periods using an estimate of its annual effective tax rate adjusted for discrete items, if any, that are taken into account in the relevant period. Each quarter, the Company updates its estimate of the annual effective tax rate, and if its estimated tax rate changes, the Company makes a cumulative adjustment.

As of December 31, 2019, the Company had unrecognized tax benefits amounting to $31,029, including an amount of $29,835, which, if recognized, would impact the Company’s ETR.

The following table summarizes activities related to the Company’s unrecognized tax benefits for uncertain tax positions for the three months ended March 31, 2020:

	2020
Opening balance at January 1	$	31,029
Decrease related to prior year tax positions		(65	)
Effect of exchange rate changes		(1,270	)
Closing balance at March 31	$	29,694

The Company’s unrecognized tax benefits as of March 31, 2020 include an amount of $28,500, which, if recognized, would impact the Company’s ETR. As of December 31, 2019 and March 31, 2020, the Company had accrued approximately $5,812 and $5,724, respectively, in interest relating to unrecognized tax benefits.

During the year ended December 31, 2019 and the three months ended March 31, 2020, the company recognized approximately $826 and $193, respectively, excluding the impact of exchange rate differences, in interest on unrecognized tax benefits. As of December 31, 2019 and March 31, 2020, the Company had accrued approximately $1,084 and $1,068, respectively, for penalties.

26. Related party transactions

The Company has from time to time entered into related party transactions with non-consolidating affiliates and Bain Capital Investors, LLC (“Bain”), which was an affiliate of significant shareholders of the Company until November 2019. During the year ended December 31, 2019, Bain’s affiliates sold their remaining shares in the Company and Bain is no longer a related party, and the Company also has sold its investments in non-consolidating affiliates. Accordingly, transactions between the Company, its non-consolidating affiliates, and Bain are no longer presented as related party transactions for the three months ended March 31, 2020. The value of related party transactions entered into during the three months ended March 31, 2019 was not significant.

GENPACT LIMITED AND ITS SUBSIDIARIES

Notes to the Consolidated Financial Statements

(Unaudited)

(In thousands, except per share data and share count)

27. Other income (expense), net

	Three months ended March 31,
	2019			2020
Government incentives	$	3,976		$	—
Other income/(expense)		(173	)		(2,934	)
Other income (expense), net	$	3,803		$	(2,934	)

28. Commitments and contingencies

Capital commitments

As of December 31, 2019 and March 31, 2020, the Company has committed to spend $5,368 and $3,881, respectively, under agreements to purchase property, plant and equipment. This amount is net of capital advances paid in respect of these purchases.

Bank guarantees

The Company has outstanding bank guarantees and letters of credit amounting to $9,585 and $9,931 as of December 31, 2019 and March 31, 2020, respectively. Bank guarantees are generally provided to government agencies and excise and customs authorities for the purpose of maintaining a bonded warehouse. These guarantees may be revoked if the government agencies suffer any losses or damages through the breach of any of the covenants contained in the agreements governing such guarantees.

Other commitments

Certain units of our Indian subsidiaries are established as Software Technology Parks of India units or Special Economic Zone (“SEZ”) units under the relevant regulations issued by the Government of India. These units are exempt from customs and other duties on imported and indigenous capital goods, stores and spares. SEZ units are also exempt from the goods and services tax that was introduced in India in 2017. The Company has undertaken to pay taxes and duties, if any, in respect of capital goods, stores, spares and services consumed duty-free, in the event that certain terms and conditions are not fulfilled.

Contingency

In February 2019, there was a judicial pronouncement in India with respect to defined contribution benefit payments interpreting certain statutory defined contribution obligations of employees and employers. It is not currently clear whether the interpretation set out in the pronouncement has retrospective application. If applied retrospectively, the interpretation would result in an increase in contributions payable by the Company for past periods for certain of its India-based employees. There are numerous interpretative challenges concerning the retrospective application of the judgment. Due to such challenges and a lack of interpretive guidance, and based on legal advice the Company has obtained on the matter, it is currently impracticable to reliably estimate the timing and amount of any payments the Company may be required to make. Accordingly, the Company plans to obtain further clarity and will evaluate the amount of a potential provision, if any.

29. Subsequent Events

COVID-19

The COVID-19 pandemic had a minimal impact on the Company’s operating results for the three months ended March 31, 2020. However, the Company expects that COVID-19 will negatively impact its operating results in future periods. Because the duration and extent of the COVID-19 pandemic is highly uncertain, the impact of the pandemic on the Company’s results is currently difficult to predict, and accordingly the Company has withdrawn its 2020 financial outlook issued on February 6, 2020. The Company will reassess at the end of the second quarter of 2020 whether a financial outlook for the full year 2020 can be provided at that time.

Item 2.

Management’s Discussion and Analysis of Financial Condition and Results of Operations

The following discussion should be read in conjunction with our consolidated financial statements and the related notes that appear elsewhere in this Quarterly Report on Form 10-Q and in our Annual Report on Form 10-K for the year ended December 31, 2019 and with the information under the heading “Management’s Discussion and Analysis of Financial Condition and Results of Operations” in our Annual Report on Form 10-K for the year ended December 31, 2019. In addition to historical information, this discussion includes forward-looking statements and information that involves risks, uncertainties and assumptions, including but not limited to those listed below and in our Annual Report on Form 10-K for the year ended December 31, 2019.

Special Note Regarding Forward-Looking Statements

We have made statements in this Quarterly Report on Form 10-Q (the “Quarterly Report”) in, among other sections, Part I, Item 2—“Management’s Discussion and Analysis of Financial Condition and Results of Operations” that are forward-looking statements. In some cases, you can identify these statements by forward-looking terms such as “expect,” “anticipate,” “intend,” “plan,” “believe,” “seek,” “estimate,” “could,” “may,” “shall,” “will,” “would” and variations of such words and similar expressions, or the negative of such words or similar expressions. These forward-looking statements, which are subject to risks, uncertainties and assumptions about us, may include projections of our future financial performance, which in some cases may be based on our growth strategies and anticipated trends in our business. These statements are only predictions based on our current expectations and projections about future events. There are important factors that could cause our actual results, level of activity, performance or achievements to differ materially from those expressed or implied by the forward-looking statements. In particular, you should consider the numerous risks outlined in Part I, Item 1A—“Risk Factors” in our Annual Report on Form 10-K for the year ended December 31, 2019. For a discussion of risks of which we are aware in relation to the novel coronavirus (“COVID-19”) pandemic, see “The ongoing coronavirus (COVID-19) pandemic has adversely impacted our business and results of operations. The ultimate impact of COVID-19 on our business, financial condition and results of operations will depend on future developments which are highly uncertain and cannot be predicted at this time, including the scope and duration of the pandemic and actions taken by governmental authorities and our clients in response to the pandemic” under Part II, Item 1A—“Risk Factors” in this Quarterly Report. Many of the risks, uncertainties and other factors identified below are, and will be, amplified by the COVID-19 pandemic.

Forward-looking statements we may make include, but are not limited to, statements relating to:

•

our ability to retain existing clients and contracts;

•

our ability to win new clients and engagements;

•

the expected value of the statements of work under our master service agreements;

•

our beliefs about future trends in our market;

•

political, economic or business conditions in countries where we have operations or where our clients operate, including the uncertainty related to the recent withdrawal of the United Kingdom from the European Union, commonly known as Brexit, and heightened economic and political uncertainty within and among other European Union member states;

•

expected spending on business process outsourcing and information technology services by clients;

•

foreign currency exchange rates;

•

our ability to convert bookings to revenue;

•

our rate of employee attrition;

•

our effective tax rate; and

•

competition in our industry.

Factors that may cause actual results to differ from expected results include, among others:

•

the impact of the COVID-19 pandemic and related response measures on our business, results of operations and financial condition, including the impact of governmental lockdowns and other restrictions on our operations and processes and those of our clients and suppliers;

•

our ability to develop and successfully execute our business strategies;

•

our ability to grow our business and effectively manage growth and international operations while maintaining effective internal controls;

•

our ability to comply with data protection laws and regulations and to maintain the security and confidentiality of personal and other sensitive data of our clients, employees or others;

•

telecommunications or technology disruptions or breaches, natural or other disasters, or medical epidemics or pandemics, including the COVID-19 pandemic;

•

our dependence on favorable policies and tax laws that may be changed or amended in a manner adverse to us or be unavailable to us in the future, including as a result of recently adopted tax legislation in the United States, and our ability to effectively execute our tax planning strategies;

•

our dependence on revenues derived from clients in the United States and Europe and clients that operate in certain industries, such as the financial services industry;

•

our ability to successfully consummate or integrate strategic acquisitions;

•

our ability to maintain pricing and employee utilization rates;

•

our ability to maintain pricing and asset utilization rates;

•

our ability to hire and retain enough qualified employees to support our operations;

•

increases in wages in locations in which we have operations;

•

our ability to service our defined contribution and benefit plans payment obligations;

•

clarification as to the possible retrospective application of a judicial pronouncement in India regarding our defined contribution and benefit plans payment obligations;

•

our relative dependence on the General Electric Company (GE) and our ability to maintain our relationships with divested GE businesses;

•

financing terms, including, but not limited to, changes in the London Interbank Offered rate, or LIBOR, including the pending global phase-out of LIBOR, and changes to our credit ratings;

•

our ability to meet our corporate funding needs, pay dividends and service debt, including our ability to comply with the restrictions that apply to our indebtedness that may limit our business activities and investment opportunities;

•

restrictions on visas for our employees traveling to North America and Europe;

•

fluctuations in currency exchange rates between the currencies in which we transact business, primarily the U.S. dollar, Australian dollar, Chinese renminbi, Euro, Indian rupee, Japanese yen, Mexican peso, Polish zloty, Romanian leu, Hungarian forint and U.K. pound sterling;

•

our ability to retain senior management;

•

the selling cycle for our client relationships;

•

our ability to attract and retain clients and our ability to develop and maintain client relationships on attractive terms;

•

legislation in the United States or elsewhere that adversely affects the performance of business process outsourcing and information technology services offshore;

•

increasing competition in our industry;

•

our ability to protect our intellectual property and the intellectual property of others;

•

deterioration in the global economic environment and its impact on our clients, including the bankruptcy of our clients;

•

regulatory, legislative and judicial developments, including the withdrawal of governmental fiscal incentives;

•

the international nature of our business;

•

technological innovation;

•

our ability to derive revenues from new service offerings and acquisitions; and

•

unionization of any of our employees.

Although we believe the expectations reflected in the forward-looking statements are reasonable at the time they are made, we cannot guarantee future results, level of activity, performance or achievements. Achievement of future results is subject to risks, uncertainties, and potentially inaccurate assumptions. Should known or unknown risks or uncertainties materialize, or should underlying assumptions prove inaccurate, actual results could differ materially from past results and those anticipated, estimated or projected. You should bear this in mind as you consider forward-looking statements. We undertake no obligation to update any of these forward-looking statements after the date of this filing to conform our prior statements to actual results or revised expectations. You are advised, however, to consult any further disclosures we make on related subjects in our Form 10-K, Form 10-Q and Form 8-K reports to the Securities and Exchange Commission (the “SEC”).

Impact of COVID-19 on our business and results of operations

In December 2019, a novel coronavirus (“COVID-19”) was initially reported and on March 11, 2020, the World Health Organization characterized COVID-19 as a pandemic. Throughout the world, national and local governments have instituted measures in an effort to control the spread of COVID-19, including quarantines, shelter-in-place orders, school closings, travel restrictions and the closure of non-essential businesses. By the end of March 2020, the macroeconomic impact of the pandemic became significant, exhibited by, among other things, a rise in unemployment and financial market volatility.

The COVID-19 pandemic and government measures taken in response have significantly impacted global economies, resulting in workforce and travel restrictions, supply chain and production disruptions, high unemployment as well as reduced business and consumer demand and spending across many industries. During the latter part of the first quarter of 2020, these factors began having an adverse impact on our operations, financial performance and our share price, as well as on the operations and financial performance of many of our clients and suppliers in the industries that we serve. In particular, the COVID-19 pandemic is having extensive adverse effects on our clients in the airline, hospitality and financial sectors. The most significant adverse impact on our business to date has been to our High Tech, Manufacturing and Services (“HMS”) and Banking, Capital Markets and Insurance (“BCMI”) segments, in which we are experiencing ramp-downs in certain operations or an inability to deliver certain services. Due to regulatory concerns on the part of certain clients in our BCMI segment, we have not obtained remote work consents in several cases, which has hindered our ability to deliver services to such clients, leading to a marginal impact on our profitability and cash flows for the three months ended March 31, 2020. During the three months ended March 31, 2020, the COVID-19 pandemic did not have a significant effect on our financial performance. However, we anticipate that some or all the impacts we began to experience in the latter part of the first quarter of 2020 related to demand, profitability and cash flows will continue into future periods, depending on, among other things, the severity and duration of the pandemic, new information that may emerge concerning COVID-19, the actions taken to contain or lessen its impact and the economic impact on local, regional, national and international markets, and may have a greater adverse effect on our results of operations in future periods. For more information about the effects of the COVID-19 pandemic on our results of operations for the three months ended March 31, 2020, refer to the section titled “Results of Operations” below and Note 20—“Net revenues” under Part I, Item 1—“Financial Statements” above.

As part of our response to the COVID-19 pandemic, we have established a response team to lead our efforts with respect to, among other things, business continuity planning, revenue and profitability, transformation service offerings to address new and developing client needs, and human resources policies. This team, which includes members of our Global Leadership Council, is overseeing critical workstreams and communications to guide us and our clients through these challenging times. This coordinated effort is expected to maximize our flexibility and allow us to quickly implement necessary protocols for devising unique solutions to the problems we and our clients are facing and may face in the future.

To address the challenges being placed on our operations by the pandemic and the potential impact to our business in the near term, we are taking certain actions to align our cost base with current business volumes and protect the long-term health of our business. We also continue to evaluate market conditions and are taking precautionary measures to strengthen our financial position, including by reevaluating the pace of our investment plans, hiring practices, investments in capital assets, use of our real estate and facilities, and marketing and travel expenses.

The ultimate impact of COVID-19 on our business and the industry in which we operate is unknown and highly unpredictable. Our past results may not be indicative of our future performance, and our financial results, including but not limited to net revenues, income from operations, income from operations margin, net income and earnings per share, in future periods may differ materially from historical trends. For example, to the extent the pandemic continues to disrupt economic activity globally, we, like other businesses, will not be immune from its effects, and our business, results of operations and financial condition may be adversely affected, possibly materially, by prolonged decreases in spending on the types of services we provide, deterioration of our clients’ credit, or reduced economic activity. In addition, some of our expenses are less variable in nature and do not closely correlate to changes in revenues, which may lead to a decrease

in our profitability. The extent of the impact of the COVID-19 pandemic on our business will depend on a number of factors, including the duration and severity of the pandemic; advances in testing, treatment and prevention; the macroeconomic impact of government measures to contain the spread of the virus; and related government stimulus measures.

For additional information about the risks we face in relation to the pandemic, see Part II, Item 1A—Risk Factors” below.

Overview

We are a global professional services firm that makes business transformation real. We drive digital-led innovation and run digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Fortune Global 500 clients. We have over 97,500 employees serving clients in key industry verticals from more than 30 countries. Our registered office is located at Victoria Place, 5^th Floor, 31 Victoria Street, Hamilton HM 10, Bermuda.

In the quarter ended March 31, 2020, we had net revenues of $923.2 million, of which $801.5 million, or 86.8%, was from clients other than General Electric (“GE”), which we refer to as Global Clients, with the remaining $121.7 million, or 13.2%, coming from GE.

Certain Acquisitions

On November 12, 2019, we acquired the outstanding equity/limited liability company interests in Rightpoint Consulting, LLC, an Illinois limited liability company, and certain affiliated entities in the United States and India (collectively referred to as “Rightpoint”) for total purchase consideration of $270.7 million. This amount includes cash consideration of $268.2 million, net of cash acquired of $2.5 million. This acquisition expands our capabilities in improving customer experience and strengthens our reputation as a thought leader in this space. The securities purchase agreement provided certain of the selling equity holders the option to elect to either (a) receive 100% consideration in cash at the closing date for their limited liability company interests and vested options or (b) “roll over” and retain 25% of their Rightpoint limited liability company interests and vested options and receive consideration in cash at closing for the remaining 75% of their Rightpoint limited liability company interests and vested options. Certain selling equity holders elected to receive deferred, variable earnout consideration with an estimated value of $21.5 million over the three-year rollover period. The amount of deferred consideration ultimately paid to the rollover sellers will be based on the future revenue multiple of the acquired business and is included in the purchase consideration outstanding as of March 31, 2020. Goodwill arising from the acquisition amounting to $182.8 million has been allocated among our three reporting units as follows: BCMI in the amount of $17.5 million, Consumer Goods, Retail, Life Sciences and Healthcare (“CGRLH”) in the amount of $44.4 million and HMS in the amount of $120.9 million, using a relative fair value allocation method. Of the total goodwill amount, $97.8 million is deductible for income tax purposes. The goodwill primarily represents the acquired capabilities, operating synergies and other benefits expected to result from combining the acquired operations with those of the Company.

On January 7, 2019, we acquired 100% of the outstanding equity interests in riskCanvas Holdings, LLC, a Delaware limited liability company, for total purchase consideration of $5.75 million. This amount includes cash consideration of $5.7 million, net of adjustment for working capital. This acquisition expands our services in the areas of financial institution fraud, anti-money laundering and financial transaction surveillance and enhances our consulting capabilities for clients in the financial services industry. Goodwill arising from the acquisition amounted to $2.6 million, which has been allocated to our BCMI reporting unit and is deductible for income tax purposes. The goodwill primarily represents the acquired capabilities, operating synergies and other benefits expected to result from combining the acquired operations with those of the Company.

Critical Accounting Policies and Estimates

For a description of our critical accounting policies, see Note 2—“Summary of significant accounting policies” under Part I, Item 1—“Financial Statements” above, Part II, Item 7—“Management’s Discussion and Analysis of Financial Condition and Results of Operations—Critical Accounting Policies and Estimates,” and Note 2—“Summary of significant accounting policies” under Part IV, Item 15—“Exhibits and Financial Statement Schedules” in our Annual Report on Form 10-K for the year ended December 31, 2019.

We adopted the new accounting standard for current expected credit losses (Topic 326) effective January 1, 2020, using the modified retrospective transition approach. For further discussion and additional disclosure regarding our adoption of this standard, see Note 2 “Summary of significant accounting policies” and Note 5—“Accounts receivable, net of allowance for credit losses” under Part I, Item 1—“Financial Statements” above.

Due to rounding, the numbers presented in the tables included in this “Item 2—Management’s Discussion and Analysis of Financial Condition and Results of Operations” may not add up precisely to the totals provided.

Results of Operations

The following table sets forth certain data from our consolidated statements of income for the three months ended March 31, 2019 and 2020.

								Percentage Change
		Three months ended March 31,						Increase/(Decrease)
		2019			2020			2020 vs. 2019
		(dollars in millions)
Net revenues—GE		$	109.0		$	121.7		11.6	%
Net revenues—Global Clients		700.2			801.5			14.5	%
Total net revenues		809.2			923.2			14.1	%
Cost of revenue		519.1			604.8			16.5	%
Gross profit		290.1			318.4			9.8	%
Gross profit margin			35.8	%		34.5	%
Operating expenses
Selling, general and administrative expenses		191.4			197.3			3.1	%
Amortization of acquired intangible assets		8.5			10.7			26.2	%
Other operating (income) expense, net		0.1			(0.3)			(472.1)	%
Income from operations		90.1			110.7			22.9	%
Income from operations as a percentage of net revenues			11.1	%		12.0	%
Foreign exchange gains (losses),net		(3.4)			14.5			(523.4)	%
Interest income (expense), net		(11.1)				(11.7)		5.2	%
Other income (expense), net		3.8			(2.9)			(177.1)	%
Income before equity-method investment activity, net and income tax expense		79.3			110.6			39.4	%
Equity-method investment activity, net		(0.0)			—			(100)	%
Income before income tax expense		79.3			110.6			39.4	%
Income tax expense		18.5			24.9			34.5	%
Net income attributable to Genpact Limited common shareholders	$	60.8			85.7			40.9	%
Net income attributable to Genpact Limited common shareholders as a percentage of net revenues			7.5	%		9.3	%

Three Months Ended March 31, 2020 Compared to the Three Months Ended March 31, 2019

Net revenues. Our net revenues were $923.2 million in the first quarter of 2020, up $114.0 million, or 14.1%, from $809.2 million in the first quarter of 2019. The growth in our net revenues was broad-based, coming from both transformation services and intelligent operations across all of our verticals and from both Global Clients and GE. The impact of the COVID-19 pandemic on our net revenues in the first quarter of 2020 was minimal and related primarily to the shift in our delivery capabilities from a physical to a virtual operating environment. However, as discussed above, we anticipate that some or all of the impacts we began to experience in the latter part of the first quarter of 2020 related to demand, profitability and cash flows will continue into future periods, depending on the severity and duration of the pandemic, and may have an adverse effect on our net revenues in future periods.

Adjusted for foreign exchange, primarily the impact of changes in the value of the euro and the U.K. pound sterling against the U.S. dollar, our net revenues grew 14.4% compared to the first quarter of 2019 on a constant currency basis. Revenue growth on a constant currency basis is a non-GAAP measure. We provide information about our revenue growth on a constant currency basis so that our revenue may be viewed without the impact of foreign currency exchange rate fluctuations, thereby facilitating period-to-period comparisons of our business performance. Total net revenues on a constant currency basis are calculated by restating current-period activity using the prior fiscal period’s foreign currency exchange rates and adjusted for hedging gains/losses.

Our average headcount increased by 12% to approximately 97,400 in the first quarter of 2020 from approximately 87,000 in the first quarter of 2019.

					Percentage Change
	Three months ended March 31,				Increase/(Decrease)
	2019		2020		2020 vs. 2019
	(dollars in millions)
Net revenues – Global Clients	$	700.2	$	801.5		14.5	%
Net revenues – GE	$	109.0	$	121.7		11.6	%
Total net revenues	$	809.2	$	923.2		14.1	%

Net revenues from Global Clients in the first quarter of 2020 were $801.5 million, up $101.4 million, or 14.5%, from $700.2 million in the first quarter of 2019. This increase was primarily driven by growth in our consumer goods and retail vertical within our CGRLH segment, our banking and capital markets vertical within our BCMI segment, as well as incremental revenue from the acquisition of Rightpoint completed in the fourth quarter of 2019. As a percentage of total net revenues, net revenues from Global Clients increased from 86.5% in the first quarter of 2019 to 86.8% in the first quarter of 2020.

Net revenues from GE in the first quarter of 2020 were $121.7 million, up $12.6 million, or 11.6%, from $109 million the first quarter of 2019, driven by services delivered primarily in connection with incremental work awarded in the second half of 2019.

Revenues by reportable business segment were as follows:

					Percentage Change
	Three months ended March 31,				Increase/(Decrease)
	2019		2020		2020 vs. 2019
	(dollars in millions)
BCMI		239.6		268.8		12.2	%
CGRLH	$	256.6	$	305.2		19.0	%
HMS	315.4		354.2			12.3	%
Others		(2.4)		(5)		(110.3)	%
Total net revenues	$	809.2	$	923.2		14.1	%

Net revenues from our BCMI segment increased by 12.2% in the first quarter of 2020 compared to the first quarter of 2019 primarily due to the impact of the continued ramp-up of large new deals signed in 2019. Net revenues from our CGRLH and HMS segments increased by 19.0% and 12.3%, respectively, in the first quarter of 2020 compared to the first quarter of 2019, primarily driven by an increase in transformation services, in particular associated with large deals signed prior to 2020, and incremental revenue from the acquisition of Rightpoint in the fourth quarter of 2019.

Cost of revenue and gross margin. The following table sets forth the components of our cost of revenue and the resulting gross margin:

	Three Months Ended March 31,						As a Percentage of Total Net Revenues
	2019			2020			2019			2020
	(dollars in millions)
Personnel expenses	$	380.2		$	462.1			47.0	%		50.1	%
Operational expenses		119.8			117.2			14.8			12.7
Depreciation and amortization	19.1				25.5			2.4			2.8
Cost of revenue	$	519.1		$	604.8			64.2	%		65.5	%
Gross margin		35.8	%		34.5	%

Cost of revenue was $604.8 million in the first quarter of 2020, up $85.6 million, or 16.5%, from the first quarter of 2019. The increase in our cost of revenue in the first quarter of 2020 compared to the first quarter of 2019 was primarily due to (i) an increase in our operational headcount, including in the number of onshore personnel, in particular for large new deals and transformation services delivery, (ii) wage inflation, (iii) a non-recurring charge related to retirement fund assets in India, and (iv) an increase in depreciation expense due to the expansion of certain existing facilities and the purchase/deployment of new assets, including technology-related intangible assets, and finance leases recognized after the first quarter of 2019 upon adoption of a new lease standard. This increase was partially offset by improved utilization of transformation services resources in the first quarter of 2020 compared to the first quarter of 2019.

Our gross margin decreased from 35.8% in the first quarter of 2019 to 34.5% in the first quarter of 2020, driven primarily by lower gross margins associated with certain large new deals using onshore resources, the impact of the COVID-19 pandemic resulting in lower utilization of intelligent operations resources due to a lack of client consents in certain cases for our employees to work from home in the first quarter of 2020, and a non-recurring charge related to retirement fund assets in India, partially offset by improved operating leverage.

Selling, general and administrative expenses. The following table sets forth the components of our selling, general and administrative (“SG&A”) expenses:

	Three Months Ended March 31,				As a Percentage of Total Net Revenues
	2019		2020		2019			2020
	(dollars in millions)
Personnel expenses	$	142.5	$	149.6		17.6	%		16.2	%
Operational expenses		46.2		44.8		5.7			4.8
Depreciation and amortization		2.7		3.0		0.3			0.3
Selling, general and administrative expenses	$	191.4	$	197.3		23.7	%		21.4	%

SG&A expenses as a percentage of total net revenues decreased from 23.7% in the first quarter of 2019 to 21.4% in the first quarter of 2020. SG&A expenses were $197.3 million in the first quarter of 2020, up $5.9 million, or 3.1%, from the first quarter of 2019. This increase in expense was primarily due to wage inflation, partially offset by lower marketing expenses and efficient functional spending.

Amortization of acquired intangibles. Non-cash charges on account of the amortization of acquired intangibles were $10.7 million in the first quarter of 2020, up $2.2 million, or 26.2%, from the first quarter of 2019. This increase is primarily due to a higher level of amortization related to intangibles acquired after the first quarter of 2019, partially offset by the completion in the first quarter of 2020 of the useful lives of intangibles acquired in prior periods.

Other operating (income) expense, net. Other operating income, net of expense, was $(0.3) million in the first quarter of 2020, compared to $0.1 million in the first quarter of 2019.

Income from operations. As a result of the foregoing factors, income from operations as a percentage of total net revenues increased from 11.1% in the first quarter of 2019 to 12.0% in the first quarter of 2020. Income from operations increased by $20.6 million to $110.7 million in the first quarter of 2020 from $90.1 million in the first quarter of 2019.

Foreign exchange gains (losses), net. We recorded a net foreign exchange gain of $14.5 million in the first quarter of 2020, compared to a net foreign exchange loss of $3.4 million in the first quarter of 2019. The gain in the first quarter of 2020 resulted primarily from the depreciation of the Indian rupee and Australian dollar against the U.S. dollar, while the loss in the first quarter of 2019 resulted primarily from the appreciation of the Indian rupee against the U.S. dollar.

Interest income (expense), net. Our interest expense (net of interest income) was $11.7 million in the first quarter of 2020, up $0.6 million, or 5%, from the first quarter of 2019, primarily due to a $1.1 million increase in interest expense partially offset by a $0.5 million increase in interest income. The increase in interest expense was due to interest expense on our $400 million aggregate principal amount of 3.375% senior notes issued in November 2019 (the “2019 Senior Notes”). This increase was partially offset by (i) lower drawdown and a lower average London Interbank Offered Rate (“LIBOR”)-based rate on our revolving credit facility in the first quarter of 2020 compared to the first quarter of 2019 and (ii) lower interest expense on the term loan under our LIBOR-linked credit facility due to a decrease in the average LIBOR rate during the first quarter of 2020 compared to the first quarter of 2019, partially offset by lower gains on interest rate swaps in the first quarter of 2020 compared to the first quarter of 2019, which we discuss in the section titled “Liquidity and Capital Resources—Financial Condition” below. Our interest income increased by $0.5 million in the first quarter of 2020 compared to the first quarter of 2019, primarily due to higher account balances in India. The weighted average rate of interest on our debt, including the net impact of interest rate swaps, decreased from 3.4% in the first quarter of 2019 to 3.2% in the first quarter of 2020.

Other income (expense), net. Our other expense, net of income, was $2.9 million in the first quarter of 2020 compared to other income, net of expense, of $3.8 million in the first quarter of 2019. The change is primarily due to a reduction in export subsidies received in India as well as a change in the fair value of assets in our deferred compensation plan from the first quarter of 2019 to the first quarter of 2020. The export subsidy was introduced under the Foreign Trade Policy of India to encourage the export of specified services from India and was available for eligible export services through March 31, 2019.

Income tax expense. Our income tax expense was $24.9 million in the first quarter of 2020, up from $18.5 million in the first quarter of 2019, representing an effective tax rate (“ETR”) of 22.5%, down from 23.3% in the first quarter of 2019.

The reduction in our effective tax rate is primarily due to an increase in discrete benefits recorded in the first quarter of 2020 compared to the first quarter of 2019, including benefits associated with share-based compensation.

Net income attributable to Genpact Limited shareholders. As a result of the foregoing factors, net income attributable to our common shareholders as a percentage of total net revenues was 9.3% in the first quarter of 2020, up from 7.5% in the first quarter of 2019. Net income attributable to our common shareholders increased by $24.9 million, from $60.9 million in the first quarter of 2019 to $85.7 million in the first quarter of 2020.

Adjusted income from operations. Adjusted income from operations (“AOI”) increased by $14.2 million from $121.5 million in the first quarter of 2019 to $135.7 million in the first quarter of 2020. This increase in AOI was primarily due to higher revenues in the first quarter of 2020 compared to the first quarter of 2019.

AOI is a non-GAAP measure and is not based on any comprehensive set of accounting rules or principles and should not be considered a substitute for, or superior to, financial measures calculated in accordance with GAAP, and may be different from non-GAAP financial measures used by other companies. We believe that presenting AOI together with our reported results can provide useful supplemental information to our investors and management regarding financial and business trends relating to our financial condition and results of operations. A limitation of using AOI versus net income attributable to Genpact Limited shareholders calculated in accordance with GAAP is that AOI excludes certain recurring costs and certain other charges, namely stock-based compensation and amortization of acquired intangibles. We compensate for this limitation by providing specific information on the GAAP amounts excluded from AOI.

We calculate AOI as net income attributable to Genpact Limited shareholders, excluding (i) stock-based compensation, (ii) amortization of acquired intangible assets, (iii) acquisition-related expenses excluded in the period in which an acquisition is consummated, (iv) foreign exchange (gain)/loss, (v) interest (income) expense, and (vi) income tax expense as we believe that our results after taking into account these adjustments more accurately reflect our ongoing operations.

The following table shows the reconciliation of AOI to the most directly comparable GAAP measure for the three months ended March 31, 2019 and 2020:


	Three months ended March 31,
	2019		2020
	(dollars in millions)
Net income attributable to Genpact Limited shareholders	$	60.8	$	85.7
Foreign exchange (gains) losses, net		3.4		(14.5)
Interest (income) expense, net	11.1		11.7
Income tax expense		18.5		24.9
Stock-based compensation		18.5		17.5
Amortization of acquired intangible assets		8.2		10.5
Acquisition-related expenses		1.0		-
Adjusted income from operations	$	121.5	$	135.7

The following table sets forth our AOI by reportable business segment for the three months ended March 31, 2019 and 2020:


	Three months ended March 31,
	2019		2020
	(dollars in millions)
BCMI	$	21.4	$	35.6
CGRLH		34.5		40.7
HMS	57.5		55.1
Others		8.2		4.4

AOI of our BCMI segment increased to $35.6 million in the first quarter of 2020 from $21.4 million in the first quarter of 2019, and AOI of our CGRLH segment increased to $40.7 million in the first quarter of 2020 from $34.5 million in the first quarter of 2019, primarily due to revenue growth in the segment and more efficient utilization of resources. AOI of our HMS segment decreased to $55.1 million in the first quarter of 2020 from $57.5 million in the first quarter of 2019, primarily due to lower margins on large deals that ramped up in 2019, which was partially offset by increased leverage driven by revenue growth in the segment. AOI for “Others” in the table above primarily represents the impact of foreign exchange fluctuations and over-absorption of overhead in the first quarter of 2020 as well as the impact of foreign exchange fluctuations and government incentives in the first quarter of 2019, none of which are allocated to any individual segment for management’s internal reporting purposes. See Note 19—“Segment reporting” to our consolidated financial statements under Part I, Item 1—“Financial Statements” above.

Liquidity and Capital Resources

Overview

Information about our financial position as of December 31, 2019 and March 31, 2020 is presented below:

	As of December 31, 2019		As of March 31, 2020		Percentage Change Increase/(Decrease)
	(dollars in millions)				2020 vs. 2019
Cash and cash equivalents	$	467.1	$	401.6		(14.0)	%
Short-term borrowings		70.0		165.0		135.7
Long-term debt due within one year	33.5			33.5	-
Long-term debt other than the current portion		1,339.8		1,331.7		(0.6)
Genpact Limited total shareholders’ equity	$	1,689.2	$	1,573.1		(6.9)	%

Financial Condition

We have historically financed our operations and our expansion, including acquisitions, with cash from operations and borrowing facilities.

On February 6, 2020, our board of directors approved a 15% increase in our quarterly cash dividend to $0.0975 per share, up from $0.085 per share in 2019, representing a planned annual dividend of $0.39 per common share, up from $0.34 per common share in 2019, payable to holders of our common shares. On March 18, 2020, we paid a dividend of $0.0975 per share, amounting to $18.5 million in the aggregate, to shareholders of record as of March 9, 2020.

As of March 31, 2020, $400.6 million of our $401.6 million in cash and cash equivalents was held by our foreign (non-Bermuda) subsidiaries. $24.7 million of this cash is held by foreign subsidiaries for which we expect to incur and have accrued a deferred tax liability on the repatriation of $15.6 million of retained earnings. $152.4 million of the cash and cash equivalents is held by foreign subsidiaries in jurisdictions where no tax is expected to be imposed upon repatriation of retained earnings or is being indefinitely reinvested.

The total authorization under our existing share repurchase program is $1,250.0 million, of which $229.0 million remained available as of March 31, 2020. Since our share repurchase program was initially authorized in 2015, we have repurchased 38,439,410 of our common shares at an average price of $26.6 per share, for an aggregate purchase price of approximately $1,021.0 million. This amount includes shares repurchased under our 2017 accelerated share repurchase program.

During the three months ended March 31, 2020, we repurchased 1,042,188 of our common shares on the open market at a weighted average price of $43.18 per share for an aggregate cash amount of $45.0 million. All repurchased shares have been retired. During the three months ended March 31, 2019, we did not repurchase any of our common shares.

For additional information, see Note 17—“Capital stock” under Part I, Item 1—“Financial Statements” above.

We expect that in the future our cash from operations, cash reserves and debt capacity will be sufficient to finance our operations, our growth and expansion plans, dividend payments and additional share repurchases we may make under our share repurchase program. However, there is no assurance that the impacts we have experienced to date, and any future impacts we may experience, from the COVID-19 pandemic will not have an adverse effect on our cash flows. In addition, we may raise additional funds through public or private debt or equity financings. Our working capital needs are primarily to finance our payroll and other administrative and information technology expenses in advance of the receipt of accounts receivable. Our primary capital requirements include opening new delivery centers, expanding existing operations to support our growth, financing acquisitions and enhancing capabilities, including building digital solutions.

Cash flows from operating, investing and financing activities, as reflected in our consolidated statements of cash flows, are summarized in the following table:

						Percentage Change
	Three months ended March 31,					Increase/(Decrease)
	2019			2020		2020 vs. 2019
	(dollars in millions)
Net cash used for:
Operating activities	$	(5.4)		$	(18.6)		244.3	%
Investing activities		(26.8	)		(23.9)		(10.9)	%
Financing activities	(5.9)			(1.8)			(69.1)	%
Net increase (decrease) in cash and cash equivalents	$	(38.1	)	$	(44.3)		16.4	%

Cash flows used for operating activities. Net cash used for operating activities was $18.6 million in the three months ended March 31, 2020, compared to $5.4 million in the three months ended March 31, 2019. This increase in cash outflow is primarily due to higher annual performance bonus payments and a tax deposit made in the first quarter of 2020 in connection with a 2013 Indian tax matter which is discussed under Part I, Item 1A—Risk Factors—“Tax matters may have an adverse effect on our operations, effective tax rate and financial condition” in our Annual Report on Form 10-K for the year ended December 31, 2019, partially offset by improved working capital and net income in the first quarter of 2020 compared to the first quarter of 2019.

Cash flows used for investing activities. Our net cash used for investing activities was $23.9 million in the three months ended March 31, 2020, compared to $26.8 million in the three months ended March 31, 2019 and was primarily for capital expenditures to support our growing operations.

Cash flows used for financing activities. Our net cash used for financing activities was $1.8 million in the three months ended March 31, 2020, compared to $5.9 million in the three months ended March 31, 2019. We received proceeds from short-term borrowings (net of repayments) of $95.0 million and $25.0 million in the first quarter of 2020 and 2019, respectively. For additional information, see Notes 11 and 12 to our consolidated financial statements. Additionally, payments in connection with the net settlement of common shares under stock-based compensation plans were $26.2 million in the first quarter of 2020 compared to $0.7 million in the first quarter of 2019. Payments for share repurchases were $45.0 million in the first quarter of 2020, and there were no share repurchases in the first quarter of 2019.

Financing Arrangements

As of December 31, 2019 and March 31, 2020, our outstanding term loan, net of debt amortization expense of $1.6 million and $1.5 million, respectively, was $627.4 million and $619.0 million, respectively. We also have fund-based and non-fund based credit facilities with banks, which are available for operational requirements in the form of overdrafts, letters of credit, guarantees and short-term loans. As of December 31, 2019 and March 31, 2020, the limits available under such facilities were $14.3 million and $14.0 million, respectively, of which $7.5 million and $7.3 million, respectively, was utilized, constituting non-funded drawdown. As of December 31, 2019 and March 31, 2020, a total of $72.1 million and $167.6 million, respectively, of our revolving credit facility was utilized, of which $70.0 million and $165 million, respectively, constituted funded drawdown and $2.1 million and $2.6 million, respectively, constituted non-funded drawdown. Subsequent to March 31, 2020, in order to maximize our current flexibility and enhance our liquidity, we drew down $330 million of our revolving credit facility, representing the entire unutilized amount under the revolving credit facility.

In November 2019, we issued the 2019 Senior Notes, resulting in cash proceeds of approximately $398.3 million, net of an underwriting fee of $1.6 million and a discount of $0.1 million. These issuances are fully guaranteed by the Company. In connection with the offering of the 2019 Senior Notes and the offering of $350 million aggregate principal amount of our 3.70% senior notes in March 2017 (the “2017 Senior Notes” and together with the 2019 Senior Notes, the “Senior Notes”), the Company incurred other debt issuance costs of $1.2 million related to the 2017 Senior Notes and $1.2 million related to the 2019 Senior Notes. The total debt issuance cost of $2.6 million and $2.9 million incurred in connection with the 2017 and 2019 notes offerings, respectively, are being amortized over the lives of the notes as an additional interest expense.

As of December 31, 2019 and March 31, 2020, the amount outstanding under our 2019 Senior Notes, net of debt amortization expense of $2.9 million and $2.7 million, was $397.1 million and $397.3 million, respectively. As of December 31, 2019 and March 31, 2020, the amount outstanding under our 2017 Senior Notes, net of debt amortization expense of $1.2 million and $1.1 million, respectively, was $348.8 million and $348.9 million, respectively. We pay interest on the 2017 Senior Notes semi-annually in arrears on April 1 and October 1 of each year and on the 2019 Senior Notes semi-annually in arrears on June 1 and December 1 of each year, ending on the maturity dates of April 1, 2022 and December 1, 2024, respectively.

For additional information, see Notes 11 and 12—“Short-term borrowings” and “Long-term debt” under Part I, Item 1—“Financial Statements” above.

Off-Balance Sheet Arrangements

Our off-balance sheet arrangements consist of foreign exchange contracts. For additional information, see Part I, Item 1A—Risk Factors—“Currency exchange rate fluctuations in various currencies in which we do business, especially the Indian rupee, the euro and the U.S. dollar, could have a material adverse effect on our business, results of operations and financial condition” in our Annual Report on Form 10-K for the year ended December 31, 2019, the section titled “Contractual Obligations” below, and Note 7 in Part I, Item 1—“Financial Statements” above.

Contractual Obligations

The following table sets forth our total future contractual obligations as of March 31, 2020:

	Total		Less than 1 year		1-3 years		3-5 years			After 5 years
	(dollars in millions)
Long-term debt	$	1,504.7	$	75.0	$	482.7	$	947.0	$	—
— Principal payments		1,365.2		33.5		416.1		915.6		—
— Interest payments*		139.5		41.5		66.6		31.4		—
Short-term borrowings		167.0		167.0	—		—			—
— Principal payments		165.0		165.0	—		—			—
— Interest payments**		2.0		2.0	—		—			—
Finance leases		40.4		12.5		18.4		8.8		0.7
— Principal payments		37.5		11.6		17.1		8.2			0.6
— Interest payments***		2.9		0.9		1.3		0.6			0.1
Operating leases		491.8		86.8		147.2		110.7			147.1
— Principal payments		372.0		61.1		111.5		83.8		115.6
— Interest payments***		119.8		25.7		35.7		26.9		31.5
Purchase obligations		34.8		28.1		6.7		—		—
Capital commitments net of advances		3.8		3.8	—		—			—
Earn-out consideration		24.3		7.3		17.0		—		—
— Reporting date fair value		22.4		6.4		16.0		—		—
— Interest		1.9		0.9		1.0		—		—
Other liabilities		145.7		76.4		66.0		3.3		—
Total contractual obligations	$	2,412.5	$	456.9	$	738.0	$	1069.8		$	147.8

Our interest payments on long-term debt are calculated based on our current debt rating at a rate equal to LIBOR plus a margin of 1.375% per annum as of March 31, 2020, which excludes the impact of interest rate swaps. Interest payments on long-term debt also include interest on our senior notes due in 2022 and 2024 at a rate of 3.70% per annum and 3.375% per annum respectively, which is not based on LIBOR.

**	Our interest payments on short-term debt are calculated based on our current debt rating at a rate equal to LIBOR plus a margin of 1.375% per annum as of March 31, 2020 and our expectation for the repayment of such debt.

***	Our interest payments on finance leases and operating leases are based on the incremental borrowing rate prevailing in different jurisdictions.

Supplemental Guarantor Financial Information

As discussed in Note 12, “Long-term debt,” under Part I, Item 1—“Financial Statements” above, Genpact Luxembourg S.à r.l. (the “Issuer”), a wholly owned subsidiary of the Company (the “Guarantor”), issued the Senior Notes. As of March 31, 2020, the outstanding balance for the 2017 Senior Notes and the 2019 Senior Notes was $348.9 million and $397.3 million, respectively. Each issuance of Senior Notes was fully and unconditionally guaranteed by the Guarantor. The other subsidiaries of the Guarantor do not guarantee the Senior Notes (such subsidiaries are referred to as the “non-Guarantors”).

The Guarantor has fully and unconditionally guaranteed (i) that the payment of the principal, premium, if any, and interest on the Senior Notes shall be promptly paid in full when due, whether at stated maturity of the Senior Notes, by acceleration, redemption or otherwise, and that the payment of interest on the overdue principal and interest on the Senior Notes, if any, if lawful, and all other obligations of the Company to the holders of the Senior Notes or the trustee under the Senior Notes shall be promptly paid in full or performed, and (ii) in case of any extension of time of payment or renewal of any Senior Notes or any of such other obligations, that the same shall be promptly paid in full when due or performed in accordance with the terms of the extension or renewal, whether at stated maturity, by acceleration or otherwise. With respect to the Senior Notes, failing payment by the Issuer when due of any amount so guaranteed or any performance so guaranteed for whatever reason, the Guarantor shall be obligated to pay the same immediately. The Guarantor has agreed that this is a guarantee of payment of the Senior Notes and not a guarantee of collection.

The following tables present summarized financial information for the Issuer and the Guarantor on a combined basis after elimination of (i) intercompany transactions and balances among the Issuer and the Guarantor and (ii) equity in earnings from and investments in any subsidiary that is a non-Guarantor.


Summarized Statements of Income
		Year ended December 31, 2019	Three months ended March 31, 2020
		(dollars in millions)
Net revenues	$	59.7	13.8
Gross profit		59.7	13.8
Net income		44.0	4.0
Net income attributable to Genpact Limited Shareholders		44.0	4.0

Below is the summary of transactions with non-Guarantors included in the summarized statement of income above:


		Year ended December 31, 2019	Three months ended March 31, 2020
		(dollars in millions)
Royalty income	$	59.7	13.8
Interest income (expense), net		54.7	15.0
Other cost, net		22.0	6.5


Summarized Balance Sheets
		As of December 31, 2019	As of March 31, 2020
		(dollars in millions)
Assets
Current assets	$	1,062.9	1,070.2
Non-current assets		785.2	730.2

Liabilities and equity
Current liabilities	$	2,152.5	2,205.8
Non-current liabilities		1,333.6	1,332.5

Below is the summary of the balances with non-Guarantors included in the summarized balance sheets above:


		As of December 31, 2019	As of March 31, 2020
		(dollars in millions)
Assets
Current assets
Accounts receivable, net	$	84.8	88.7
Loans receivable		788.4	739.0
Others		175.8	216.6

Non-current assets
Investment in debentures/bonds	$	595.0	569.5
Loans receivable		100.0	100.0
Others		89.5	60.0


Liabilities
Current liabilities
Loans payable	$	1,976.1	2,002.6
Others		158.2	180.8

Non-Current liabilities
Loans payable	$	500.0	500.0

The Senior Notes and the related guarantees rank pari passu in right of payment with all senior and unsecured debt of the Issuer and the Guarantor and rank senior in right of payment to all of the Issuer’s and the Guarantor’s future subordinated debt. The Senior Notes are effectively subordinated to all of the Issuer’s and the Guarantor’s existing and future secured debt to the extent of the value of the assets securing such debt. The Senior Notes are structurally subordinated to all of the existing and future debt and other liabilities of the Guarantor’s subsidiaries (other than the Issuer), including the liabilities of certain subsidiaries pursuant to our senior credit facility. The non-Guarantors are separate and distinct legal entities and have no obligation, contingent or otherwise, to pay any amounts due under the Senior Notes or to make the funds available to pay those amounts, whether by dividend, distribution, loan or other payment. Any right that the Issuer or the Guarantor have, to receive any assets of any of the non-Guarantors upon the insolvency, liquidation, reorganization, dissolution or other winding-up of any non-Guarantor, all of that non-Guarantor’s creditors (including trade creditors) would be entitled to payment in full out of that non-Guarantor’s assets before the holders of the Senior Notes would be entitled to any payment. Claims of holders of the Senior Notes are structurally subordinated to the liabilities of certain non-Guarantors pursuant to their liabilities under our senior credit facility.

Recent Accounting Pronouncements

Recently adopted accounting pronouncements

For a description of recently adopted accounting pronouncements, see Note 2(i)—“Recently issued accounting pronouncements” under Item 1—“Financial Statements” above and Part II, Item 7—“Management’s Discussion and Analysis of Financial Condition and Results of Operations”—“Critical Accounting Policies and Estimates” in our Annual Report on Form 10-K for the year ended December 31, 2019.

Recently issued accounting pronouncements

For a description of recently issued accounting pronouncements, see Note 2(i)—“Recently issued accounting pronouncements” under Item 1—“Financial Statements” above and Part II, Item 7—“Management’s Discussion and Analysis of Financial Condition and Results of Operations”—“Critical Accounting Policies and Estimates” in our Annual Report on Form 10-K for the year ended December 31, 2019.

Item 3.

Quantitative and Qualitative Disclosures About Market Risk

We are exposed to interest rate risk arising from changes in interest rates on the floating rate indebtedness under our term loan and revolving credit facility and the Senior Notes. Borrowings under our term loan and revolving credit facility bear interest at floating rates based on LIBOR, but in no event less than the floor rate of 0.0% plus an applicable margin. The interest rate on our Senior notes is subject to adjustment based on the ratings assigned to our debt by Moody’s and Investors Service, Inc. and Standard & Poor’s Rating Services, Inc. from time to time. A decline in such ratings could result in an increase of up to 2% in the rate of interest on the notes. Accordingly, fluctuations in market interest rates or decline in ratings may increase or decrease our interest expense which will, in turn, increase or decrease our net income and cash flow.

We manage a portion of our interest rate risk related to floating rate indebtedness by entering into interest rate swaps under which we receive floating rate payments based on the greater of LIBOR and the floor rate under our term loan and make payments based on a fixed rate. As of March 31, 2020, we were party to interest rate swaps covering a total notional amount of $495.1 million. Under these swap agreements, the rate that we pay to banks in exchange for LIBOR ranges between 0.73% and 2.65%.

For a discussion of our market risk associated with foreign currency risk, interest rate risk and credit risk, see Part II, Item 7A—“Quantitative and Qualitative Disclosures about Market Risk” in our Annual Report on Form 10-K for the year ended December 31, 2019.

Item 4.

Controls and Procedures

Evaluation of Disclosure Controls and Procedures

Disclosure controls and procedures are the Company’s controls and other procedures designed to ensure that information required to be disclosed by us in the reports that we file or submit under the Securities Exchange Act of 1934 (“Exchange Act”) is recorded, processed, summarized and reported, within the time periods specified in the SEC’s rules and forms. Disclosure controls and procedures include, without limitation, controls and procedures designed to ensure that information required to be disclosed by us in the reports that we file or submit under the Exchange Act is accumulated and communicated to our management, including our Chief Executive Officer and Chief Financial Officer, as appropriate, to allow timely decisions regarding required disclosure.

As of the end of the period covered by this report, the Company carried out an evaluation, under the supervision and with the participation of the Company’s management, including the Company’s Chief Executive Officer along with the Company’s Chief Financial Officer, of the effectiveness of the design and operation of the Company’s disclosure controls and procedures pursuant to Exchange Act Rule 13a-15(b). Based upon that evaluation, the Company’s Chief Executive Officer along with the Company’s Chief Financial Officer concluded that the Company’s disclosure controls and procedures are effective in timely alerting them to material information relating to the Company (including its consolidated subsidiaries) required to be included in the Company’s periodic SEC filings.

Changes in Internal Control over Financial Reporting

There were no changes in the Company’s internal control over financial reporting (as defined in Rules 13a-15(f) and 15d-15(f) under the Exchange Act) during the quarterly period ended March 31, 2020 that have materially affected, or are reasonably likely to materially affect, the Company’s internal control over financial reporting.

PART II – OTHER INFORMATION

Item 1.

Legal Proceedings

There are no legal proceedings pending against us that we believe are likely to have a material adverse effect on our business, results of operations and financial condition.

Item 1A.

Risk Factors

The following additional risk factor relating to COVID-19 should be read in conjunction with the risk factors set forth under the heading “Risk Factors” in our Annual Report on Form 10-K for the year ended December 31, 2019. The developments described in this additional risk factor have heightened, or in some cases manifested, certain of the risks disclosed in the risk factor section of our Annual Report on Form 10-K, and such risk factors are further qualified by the information related to COVID-19 that is described in this Quarterly Report on Form 10-Q, including the additional risk factor below. Except as described herein, there have been no material changes with respect to the risk factors disclosed in our Annual Report on Form 10-K.

We have disclosed under the heading “Risk Factors” in our Annual Report on Form 10-K for the year ended December 31, 2019 the risk factors that materially affect our business, financial condition or results of operations. You should carefully consider the risk factors set forth in our Annual Report on Form 10-K for the year ended December 31, 2019, the risk factors set forth below and the other information that appears elsewhere in our Annual Report on Form 10-K for the year ended December 31, 2019 and in this Quarterly Report on Form 10-Q. You should be aware that these risk factors and other information may not describe every risk facing our Company. Additional risks and uncertainties not currently known to us also may materially adversely affect our business, financial condition and/or results of operations.

The ongoing coronavirus (COVID-19) pandemic has adversely impacted our business and results of operations. The ultimate impact of COVID-19 on our business, financial condition and results of operations will depend on future developments which are highly uncertain and cannot be predicted at this time, including the scope and duration of the pandemic and actions taken by governmental authorities and our clients in response to the pandemic.

In December 2019, a novel coronavirus disease (“COVID-19”) was initially reported and on March 11, 2020, the World Health Organization characterized COVID-19 as a pandemic. COVID-19 has had a widespread and detrimental effect on the global economy, and has adversely impacted our business and results of operations. Because the severity, magnitude and duration of the COVID-19 pandemic and its economic consequences are highly uncertain, rapidly changing and difficult to predict, the ultimate impact of the pandemic on our business, financial condition and results of operations is currently unknown.

The extent to which the COVID-19 pandemic continues to adversely impact our business and results of operations will depend on numerous evolving factors that are difficult to predict and outside of our control, including: the duration and scope of the pandemic; actions taken by governments and other parties, such as our clients, in response to the pandemic; the impact of the pandemic on economic activity and actions taken in response; the effect of the pandemic on our clients and client demand for our services and solutions; the ability of our clients to pay for our services and solutions on time or at all; our ability to sell and provide our services and solutions to clients and prospects; and the ability of our employees to successfully work remotely without suffering productivity issues due to, among other things, their own illness or the illness of family members, distractions at home including family issues or virtual school learning for their children and/or unreliable or unstable internet connections.

In the interest of the health and safety of our employees and due in part to restrictions imposed by national or local governments in places such as China, India, the Philippines and the United States, we have rapidly mobilized our operations around the world to deliver the vast majority of our services remotely from the homes of our individual employees, rather than from our delivery centers. This effort has posed, and continues to pose, numerous operational risks and logistical challenges and has amplified certain risks to our business, including increased demand on our information technology resources and systems that were designed for most of our employees to work from our delivery centers and not remotely, increased phishing, ransomware and other cybersecurity attacks as cybercriminals try to exploit the uncertainty surrounding the COVID-19 pandemic, and increased data privacy and security risks as our employees are working from environments that may be less secure than those of our delivery centers. Any failure to effectively manage these risks, including to timely identify and appropriately respond to any cyberattacks, may adversely affect our business.

In addition, certain of our clients have not consented to work-from-home arrangements in connection with the services we deliver to them, and as a result we have been unable to continue to provide services to some of our clients to the same extent we were prior to the onset of the pandemic. We are also exposed to the risk that continued government-

imposed restrictions on our employees’ ability to access our facilities could disrupt our ability to provide our services and solutions and result in, among other things, terminations of client contracts and losses of revenue. Further, even with respect to clients who have consented to work-from-home arrangements, there is no guarantee that these clients will continue to permit these work-from-home arrangements and revocation by any clients of their consent to these arrangements would also result in losses of revenue in the future.

Many existing and prospective clients have slowed decision-making and delayed planned work as a result of the COVID-19 pandemic. We have already seen, and expect to continue to see, reductions in demand from our clients and prospects for discretionary consulting services, including in the areas of transformation services and experience consulting services. These and similar events could amplify the risks and uncertainties outlined in this Quarterly Report on Form 10-Q or in our Annual Report on Form 10-K for the year ended December 31, 2019 and could have a material adverse effect on our business, financial condition, results of operations and/or share price.

Our efforts to mitigate the negative impact of the COVID-19 pandemic on our business may not be effective, and we may be affected by a protracted economic downturn. Even after the COVID-19 pandemic has subsided, we may continue to experience negative impacts to our business as a result of the pandemic’s global economic impact. Further, as this pandemic is unprecedented and continuously evolving, it may also affect our operating and financial results in a manner that is not presently known to us or in a manner that we currently do not consider will present significant risks to us or our operations.

Further, the COVID-19 pandemic has already caused significant disruptions, and has impacted, and may continue to impact, the volatility of our share price and trading in our common shares. Moreover, it is possible the pandemic will significantly impact economies worldwide. The overall uncertainty regarding the economic impact of the COVID-19 pandemic and the impact on our revenue growth could impact our cash flows from operations and liquidity. Material changes to our cash flows, liquidity and the volatility of the stock market and our share price could impact our capital allocation strategy, including our quarterly dividend and our share repurchase program. Asset impairment charges, extreme currency exchange-rate fluctuations and an inability to recover costs or lost revenues or profits from insurance carriers could all adversely affect us, our financial condition and our results of operations. Additionally, the disruptions and volatility in the global and domestic capital markets may increase the cost of capital and limit our ability to access capital.

Item 2.

Unregistered Sales of Equity Securities and Use of Proceeds

Unregistered Sales of Equity Securities

None.

Use of Proceeds

None.

Purchase of Equity Securities by the Issuer and Affiliated Purchasers

Share repurchase activity during the three months ended March 31, 2020 was as follows:


Period	Total Number of Shares Purchased	Average Price Paid per Share ($)	Total Number of Shares Purchased as Part of Publicly Announced Plan or Program	Approximate Dollar Value of Shares that May Yet Be Purchased Under the Plan or Program ($)
January 1 – January 31, 2020	-	-	-	274,042,127
February 1-February 29, 2020	1,042,188	43.18	1,042,188	229,042,368
March 1 – March 31, 2020	-	-	-	229,042,368

During the three months ended March 31, 2020, we repurchased 1,042,188 of our common shares on the open market at a weighted average price of $43.18 per share, for an aggregate cash amount of $45 million. Approximately $229 million remained available for share repurchases under our existing share repurchase program as of that date.

In February 2017, our board of directors authorized a $500 million increase in our existing $750 million share repurchase program, bringing the total authorization under our existing program to $1.25 billion. This repurchase

program does not obligate us to acquire any specific number of shares and does not specify an expiration date. All shares repurchased under the plan have been cancelled. For additional information, see note 17 to our consolidated financial statements.

Item 6.

Exhibits

Exhibit Number		Description

3.1		Memorandum of Association of the Registrant (incorporated by reference to Exhibit 3.1 to Amendment No. 2 of the Registrant’s Registration Statement on Form S-1 (File No. 333-142875) filed with the SEC on July 16, 2007).

3.2		Bye-laws of the Registrant (incorporated by reference to Exhibit 3.3 to Amendment No. 4 of the Registrant’s Registration Statement on Form S-1 (File No. 333-142875) filed with the SEC on August 1, 2007).

10.1†		Form of Indemnity Agreement for directors and executive officers (incorporated by reference to Exhibit 10.1 to the Registrant’s Current Report on Form 8-K (File No. 001-33626) filed with the SEC on February 26, 2020).

22.1*		List of Issuers and Guarantor Subsidiaries.

31.1*		Certification of the Chief Executive Officer pursuant to Rule 13a-14(a) or 15d-14(a) of the Securities Exchange Act of 1934, as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.

31.2*		Certification of the Chief Financial Officer pursuant to Rule 13a-14(a) or 15d-14(a) of the Securities Exchange Act of 1934, as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.

32.1*		Certification of the Chief Executive Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.

32.2*		Certification of the Chief Financial Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.

101.INS*		Inline XBRL Instance Document — the instance document does not appear in the Interactive Data File because its XBRL tags are embedded within the Inline XBRL document.

101.SCH*		Inline XBRL Taxonomy Extension Schema Document

101.CAL*		Inline XBRL Taxonomy Extension Calculation Linkbase Document

101.DEF*		Inline XBRL Taxonomy Extension Definition Linkbase Document

101.LAB*		Inline XBRL Taxonomy Extension Label Linkbase Document

101.PRE*		Inline XBRL Taxonomy Extension Presentation Linkbase Document

104*		Cover Page Interactive Data File (formatted as Inline XBRL and contained in Exhibit 101)

*	Filed with this Quarterly Report on Form 10-Q.

†	Indicates a management contract or compensatory plan, contract or arrangement in which any director or executive officer participates.

SIGNATURES

Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.

Date: May 11, 2020

GENPACT LIMITED

By:		/s/ N.V. TYAGARAJAN
		N.V. Tyagarajan
		Chief Executive Officer

By:		/s/ EDWARD J. FITZPATRICK
		Edward J. Fitzpatrick
		Chief Financial Officer

g-ex221_800.htm

Exhibit 22.1

List of Issuers and Guarantor Subsidiaries

This table sets forth the issuers and guarantors of the notes issued by Genpact Limited and its subsidiaries and the jurisdiction of incorporation or organization for each such entity.

Entity	Jurisdiction of Incorporation or Organization	3.70% Senior Notes due 2022	3.375% Senior Notes due 2024
Genpact Limited	Bermuda	Guarantor	Guarantor
Genpact Luxembourg S.à r.l.	Luxembourg	Issuer	Issuer

g-ex311_7.htm

Exhibit 31.1

CHIEF EXECUTIVE OFFICER CERTIFICATION

I, N.V. Tyagarajan, certify that:

I have reviewed this Quarterly Report on Form 10-Q of Genpact Limited for the period ended March 31, 2020, as filed with the Securities and Exchange Commission on the date hereof;

Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

The registrant’s other certifying officer(s) and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.

Date: May 11, 2020

/s/ N.V. Tyagarajan

N.V. Tyagarajan

Chief Executive Officer

g-ex312_6.htm

Exhibit 31.2

CHIEF FINANCIAL OFFICER CERTIFICATION

I, Edward J. Fitzpatrick, certify that:

I have reviewed this Quarterly Report on Form 10-Q of Genpact Limited for the period ended March 31, 2020, as filed with the Securities and Exchange Commission on the date hereof;

Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.

Date: May 11, 2020

/s/ Edward J. Fitzpatrick

Edward J. Fitzpatrick

Chief Financial Officer

g-ex321_8.htm

Exhibit 32.1

Certification of the Chief Executive Officer

Pursuant to 18 U.S.C. Section 1350,

As Adopted Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002

In connection with the Quarterly Report of Genpact Limited (the “Company”) on Form 10-Q for the period ended March 31, 2020 as filed with the Securities and Exchange Commission on the date hereof (the “Report”), I, N.V. Tyagarajan, Chief Executive Officer of the Company, certify, pursuant to 18 U.S.C. §1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that:

The Report fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934; and

The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.

Date: May 11, 2020

/s/ N.V. Tyagarajan

N.V. Tyagarajan

Chief Executive Officer

g-ex322_9.htm

Exhibit 32.2

Certification of the Chief Financial Officer

Pursuant to 18 U.S.C. Section 1350,

As Adopted Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002

In connection with the Quarterly Report of Genpact Limited (the “Company”) on Form 10-Q for the period ended March 31, 2020 as filed with the Securities and Exchange Commission on the date hereof (the “Report”), I, Edward J. Fitzpatrick, Chief Financial Officer of the Company, certify, pursuant to 18 U.S.C. §1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that:

The Report fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934; and

The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.

Date: May 11, 2020

/s/ Edward J. Fitzpatrick

Edward J. Fitzpatrick

Chief Financial Officer