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Cover
Cover
Audit Information
Financial Statements
Consolidated Balance Sheets
Consolidated Balance Sheets (Parenthetical)
Consolidated Statements of Income
Consolidated Statements of Comprehensive Income (Loss)
Consolidated Statements of Equity
Consolidated Statements of Equity (Parenthetical)
Consolidated Statements of Cash Flows
Notes to Financial Statements
Organization
Summary of significant accounting policies
Business acquisitions
Accounts receivable, net of allowance for credit losses
Fair value measurements
Derivative financial instruments
Prepaid expenses and other current assets
Assets and liabilities held for sale
Property, plant and equipment, net
Goodwill and intangible assets
Other assets
Leases
Accrued expenses and other current liabilities
Long-term debt
Short-term borrowings
Other liabilities
Employee benefit plans
Stock-based compensation
Capital stock
Earnings per share
Other operating (income) expense, net
Interest income (expense), net
Income taxes
Segment reporting
Net revenues
Commitments and contingencies
Restructuring
Subsequent Events
Pay vs Performance Disclosure
Insider Trading Arrangements
Accounting Policies
Summary of significant accounting policies (Policies)
Notes Tables
Summary of significant accounting policies (Tables)
Accounts receivable, net of allowance for credit losses (Tables)
Fair value measurements (Tables)
Derivative financial instruments (Tables)
Prepaid expenses and other current assets (Tables)
Property, plant and equipment, net (Tables)
Goodwill and intangible assets (Tables)
Other assets (Tables)
Leases (Tables)
Accrued expenses and other current liabilities (Tables)
Long-term debt (Tables)
Other liabilities (Tables)
Employee benefit plans (Tables)
Stock-based compensation (Tables)
Earnings per share (Tables)
Other operating (income) expense, net (Tables)
Interest income (expense), net (Tables)
Income taxes (Tables)
Segment reporting (Tables)
Net revenues (Tables)
Notes Details
Organization (Detail)
Summary of Significant Accounting Policies - Schedule of estimated useful lives of intangible assets acquired (Detail)
Summary of Significant Accounting Policies - Narrative (Detail)
Summary of Significant Accounting Policies - Schedule of estimated economic useful lives of property, plant and equipment (Detail)
Business acquisitions - Hoodoo Digital, LLC. - Narrative (Details)
Accounts receivable, net of allowance for credit losses - Schedule of allowance for credit losses (Detail)
Accounts receivable, net of allowance for credit losses - Narrative (Detail)
Fair value measurements - Schedule of fair value of assets and liabilities, including derivative instruments, at fair value on a recurring basis (Detail)
Fair value measurements - Schedule of roll-forward of fair value of earn-out consideration categorized as level 3 in fair value hierarchy (Detail)
Fair value measurements - Schedule of roll-forward of fair value of deferred compensation plan assets categorized as level 3 in fair value hierarchy (Detail)
Fair value measurements - Schedule of fair value of deferred compensation liabilities categorized as Level 3 in fair value hierarchy (Detail)
Derivative Financial Instruments - Narrative (Detail)
Derivative Financial Instruments - Schedule of aggregate notional principal amounts of outstanding derivative financial instruments with related balance sheet exposure (Detail)
Derivative Financial Instruments - Schedule of fair value of derivative instruments and their location in the Company's financial statements (Detail)
Derivative Financial Instruments - Schedule gains (losses) recorded as component of other comprehensive income (loss) in connection with cash flow hedges (Detail)
Derivative Financial Instruments - Schedule of gains or losses recognized in other comprehensive income (loss) (Detail)
Prepaid expenses and other current assets - Schedule of prepaid expenses and other current assets (Detail)
Prepaid expenses and other current assets - Schedule of prepaid expenses and other current assets -Narrative (Details)
Assets and liabilities held for sale - Narrative (Details)
Property, Plant and Equipment, Net - Schedule of property, plant and equipment, net (Detail)
Property, Plant and Equipment, Net - Narrative (Detail)
Goodwill and Intangible Assets - Changes in goodwill (Detail)
Goodwill and Intangible Assets - Schedule of changes in goodwill by reporting unit (Detail)
Goodwill and Intangible Assets - Narrative (Detail)
Goodwill and Intangible Assets - Schedule of intangible assets (Detail)
Goodwill and intangible assets - Schedule of impairment charge recorded for various categories of assets (Details)
Goodwill and Intangible Assets - Schedule of estimated amortization for intangible assets for future periods (Detail)
Other assets - Schedule of other assets (Detail)
Other assets - Narrative (Details)
Leases - Narrative (Detail)
Leases - Schedule of components of lease cost for operating and finance leases (Details)
Leases - Schedule of other information on leases (Details)
Leases - Schedule of future minimum lease payments under operating and finance lease arrangements (Details)
Accrued expenses and other current liabilities - Schedule of accrued expenses and other current liabilities (Detail)
Accrued expenses and other current liabilities - Schedule of accrued expenses and other current liabilities -Narrative (Details)
Long-term debt - Narrative (Detail)
Long-term debt - Schedule of maturity profile of term loan outstanding net of debt amortization expense (Detail)
Long-term debt - Schedule of long term debt (Detail)
Short-term borrowings - Narrative (Detail)
Other Liabilities - Schedule of other liabilities (Detail)
Other Liabilities - Schedule of other liabilities -Narrative (Detail)
Employee Benefit Plans - Schedule of funded status of the Company's defined benefit plans and the amounts recognized (Detail)
Employee Benefit Plans - Schedule of amounts included in accumulated other comprehensive income (loss) (Detail)
Employee Benefit Plans - Schedule of changes in other comprehensive income (loss) (Detail)
Employee Benefit Plans - Schedule of accumulated benefit obligation for defined benefit plans (Detail)
Employee Benefit Plans - Narrative (Detail)
Employee Benefit Plans - Schedule of net defined benefit plan costs (Detail)
Employee Benefit Plans - Schedule of weighted average assumptions used to determine benefit obligations, Gratuity Plan (Detail)
Employee Benefit Plans - Schedule of weighted average assumptions used to determine plan costs, Gratuity Plan (Detail)
Employee Benefit Plans - Schedule of weighted average assumptions used to determine benefit obligations, Mexican Plan (Detail)
Employee Benefit Plans - Schedule of weighted average assumptions used to determine plan costs, Mexican Plan (Detail)
Employee Benefit Plans - Schedule of weighted average assumptions used to determine benefit obligations, Philippines Plan (Detail)
Employee Benefit Plans - Schedule of weighted average assumptions used to determine plan costs, Philippines Plan (Detail)
Employee Benefit Plans - Schedule of weighted average assumptions used to determine benefit obligations, Japan Plan (Detail)
Employee Benefit Plans - Schedule of weighted average assumptions used to determine plan costs, Japan Plan (Detail)
Employee Benefit Plans - Schedule of fair values of plan assets (Detail)
Employee Benefit Plans - Schedule of expected benefit plan payments (Detail)
Employee Benefit Plans - Schedule of amounts contributed to defined contribution plans in various jurisdictions (Detail)
Stock-based compensation - Narrative (Detail)
Stock-based compensation - Schedule of significant assumptions used in determining fair value of options granted (Detail)
Stock-based compensation - Schedule of stock option activity (Detail)
Stock-based compensation - Schedule of RSU activity (Detail)
Stock-Based Compensation - Schedule of significant assumptions used in determining fair value of performance units (Detail)
Stock-based compensation - Schedule of PU activity (Detail)
Capital Stock - Narrative (Detail)
Earnings Per Share - Narrative (Detail)
Earnings Per Share - Schedule of earnings per share (Detail)
Other operating (income) expense, net - Schedule of other operating (income) expense, net (Detail)
Interest income (expense), net - Schedule of interest income (expense), net (Detail)
Income taxes - Schedule of income tax expense (benefit) (Detail)
Income taxes - Schedule of components of income before income tax expense from continuing operations (Detail)
Income taxes - Schedule of income tax expense (benefit) attributable to income from continuing operations (Detail)
Income taxes - Schedule of income tax expense (benefit) computed by applying the U.S. federal statutory income tax rate to income before income taxes (Detail)
Income taxes - Narrative (Detail)
Income taxes - Schedule of components of deferred tax balances (Detail)
Income taxes - Schedule of change in total valuation allowance for deferred tax assets (Detail)
Income taxes - Schedule of remaining tax loss carry-forwards expiration (Detail)
Income taxes - Schedule of foreign tax credit carry-forward expiry period (Detail)
Income taxes - Schedule of activities related to unrecognized tax benefits (Detail)
Segment Reporting - Narrative (Details)
Segment Reporting -Revenues and adjusted income from operations for each of the Company’s segments (Details)
Segment Reporting - Schedule of net revenues from geographic areas based on location of service delivery centers (Detail)
Segment Reporting - Schedule of property, plant and equipment, net by geographic areas (Detail)
Net revenues - Schedule of net revenues disaggregated by customer (Detail)
Net revenues - Narrative (Detail)
Net revenues - Schedule of details of Company's contract liabilities (Detail)
Net revenues - Schedule of estimated revenue expected to be recognized in the future related to remaining performance obligation (Detail)
Net revenues - Schedule of contract cost assets (Detail)
Commitments and Contingencies - Narrative (Detail)
Restructuring - Narrative (Details)
Subsequent Events - Narrative (Detail)
All Reports